SAP ECC HCM Support Consultant

Matrix Eastern Europe, the offshore division of Matrix IT, a global R&D services company with over 11,000 professionals, is seeking a SAP ECC HCM Support Consultant to join their team. The role involves providing functional support, maintenance, and enhancements across the SAP ECC HCM landscape, with a focus on Time Management and Time Evaluation.

• Minimum of 5 years of experience as an SAP ECC HCM Consultant.
• Proven experience in maintenance, change requests, enhancements, and ongoing support within SAP ECC HCM.
• Experience supporting multiple HCM modules in production environment.
• Experience with SAP HCM integration with third-party applications.
• Strong proficiency in SAP ECC HCM configuration, troubleshooting, and support.
• Comprehensive understanding of SAP ECC HCM functionalities, focusing on Personnel Administration (PA), Organizational Management (OM), Time Management, Employee and Manager Self-Service (ESS/MSS).
• Strong hands-on experience with Time Management, Time Evaluation, Time Reporting, Work Schedules, Holiday Calendars, Absence and Attendance Management, Time Quotas.
• Ability to analyze, configure, support, and troubleshoot complex Time Management and Time Evaluation scenarios.
• Excellent command of English, written and verbal, with ability to communicate effectively with stakeholders.
• Strong customer service orientation and proactive problem-solving skills.
• Capability to work collaboratively in cross-functional teams and share knowledge.
• Strong analytical skills for root cause analysis and detailed problem-solving.
• Flexibility and adaptability to changing business requirements and fast-paced environments.

• Provide functional support and maintenance for SAP ECC HCM, ensuring timely resolution of incidents, service requests, and production issues.
• Configure, support, and troubleshoot SAP HCM Time Management and Time Evaluation, including schemas, rules, work schedules, quotas, absences, and attendances.
• Analyze business requirements and implement configuration changes, enhancements, and change requests across SAP HCM modules.
• Support and maintain Personnel Administration (PA), Organizational Management (OM), and ESS/MSS functionalities.
• Investigate complex HCM issues, perform root-cause analysis, and develop effective solutions while minimizing business impact.
• Support integrations between SAP HCM and third-party applications, including troubleshooting data and interface-related issues.
• Work closely with HR, Payroll, business stakeholders, and technical teams to gather requirements, provide solutions, and ensure successful delivery of changes.