Technical Support Engineer (Bare Metal)

CoreWeave is a publicly traded company delivering a platform of technology, tools, and teams that enable innovators to build and scale AI with confidence. The Customer Experience organization supports infrastructure powering AI workloads at scale, focusing on data centers, hardware systems, and customer workloads. CoreWeave operates GPU fleets in data centers across the U.S., Europe, and beyond.

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Experience driving resolutions and improvements across cross-functional teams in data center environments.
• Intermediate knowledge of Linux (e.g., Ubuntu, CentOS) with command-line proficiency.
• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, HPC, and large-scale data centers.
• Knowledge of networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands-on experience with firmware updates, BIOS configurations, and driver management.
• Experience analyzing system logs and debugging at firmware, driver, and hardware levels.
• Familiarity with Jira, Confluence, Notion, or similar issue-tracking and documentation platforms.
• Experience in scripting and automation (e.g., Python, Bash, Ansible).

Nice to have:

• Curiosity about Kubernetes, Docker, and containerized infrastructure.
• Strong problem-solving skills with proactive, analytical mindset.
• Excellent communication skills and ability to work collaboratively in fast-paced environments.

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnose, triage, and investigate customer issues and high-priority incidents.
• Develop deep understanding of customer workloads and use cases.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation and knowledge base articles.
• Participate in on-call rotation to support production clusters.
• Collaborate with engineering teams to improve hardware reliability and system performance.
• Implement automation and scripting to streamline support workflows.
• Perform in-depth log analysis and debugging across firmware, drivers, and hardware.
• Provide feedback to internal teams to drive continuous improvements.
• Work with networking teams to troubleshoot connectivity issues.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

Employment offers are conditional upon successful completion of a basic criminal record check in compliance with GDPR. This position requires access to export controlled information; applicants must be U.S. persons or eligible for export authorization. CoreWeave is an equal opportunity employer. Speculative CVs and unsolicited submissions from recruitment agencies will not be accepted.