FinCrime Analyst (External Dispute Resolutions) - Spanish

Revolut is a financial technology company with over 80 million customers, offering products including spending, saving, investing, exchanging, and travelling. The company employs over 13,000 people globally and is certified as a Great Place to Work™.

• A bachelor's degree with certificate proof
• 3+ years in financial crime investigations or 1+ years of fraud-related experience
• Expertise in regulated complaints/disputes and fraud legislation
• Fluency in English and Spanish (C1+ level)
• Experience with investigative methodologies using analytical tools (e.g., spreadsheets, filters, pivots, network charts)
• Ability to work with multiple stakeholders and own assigned workload
• Adaptability and experience with fast-cycle feedback
• Solid strategic thinking for effective use of means of redress (refunds, negotiations)
• Good writing skills

Nice to have:

• Degree in law or STEM subject
• Professional certification (e.g., ICA or ACAMS)
• Experience in FOS
• Fluency in additional languages

• Managing fraud grievances that involve outside dispute resolution bodies
• Representing Revolut in external dispute resolution platforms
• Identifying, analysing, resolving, and implementing continuous improvements within the fraud dispute handling processes
• Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities
• Supporting the development of internal procedures
• Organising and maintaining a central archive of data, ensuring accurate and accessible records
• Actively contributing to a culture prioritizing the fair treatment of customers
• Taking ownership of problems, policies, and procedures end-to-end
• Testing and strengthening current quality controls
• Cooperating closely with other departments during case investigations

Job scams warning: applicants should apply only through official Revolut channels and emails using @revolut.com domain. No payment or personal financial information will be requested during hiring. False information in application may lead to rejection, withdrawal of offer, or termination of employment. Personal data will be processed according to Revolut's Candidate Privacy Notice.