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Customer Service Consultant (Microsoft Dynamics 365)

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SeniorHybryda·KatowiceFull-time

#442920·Dodano dwa miesiące temu·4

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Tech Stack / Keywords

Microsoft Dynamics 365Customer ServiceCRMContact CenterTicketing systemsMicrosoft certifications

Podsumowanie oferty

The Customer Service Consultant will support customers using Microsoft Dynamics 365 Customer Service and Contact Center, working closely with consultants, developers, and stakeholders. The role involves troubleshooting functional issues, configuring customer service processes, assisting with incident management, and supporting testing and solution rollouts. The consultant contributes to documentation, continuous improvement, and helps grow the Customer Support Team.

Wymagania

Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field.
2-5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or related field.
Strong communication and problem-solving skills.
Customer-focused mindset with a passion for helping users.
Ability to work independently and as part of a team.
Structured and solution-oriented way of working.
Very good English and Polish skills; German language skills are a plus.
Availability to work in a hybrid mode with at least 1 visit to the office per month.

Nice to have:

Experience with Microsoft Dynamics 365 Customer Service or Contact Center.
Experience in customer support or service desk environment.
Knowledge of customer service processes and best practices.
Familiarity with ticketing systems, CRM platforms, or omnichannel customer engagement solutions.
Microsoft certifications.

Obowiązki

Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
Analyze, troubleshoot, and resolve functional issues.
Work closely with consultants, developers, and customer stakeholders.
Configure and maintain customer service processes within Dynamics 365.
Assist with incident management, service requests, and user support.
Support testing activities and solution rollouts.
Create and maintain documentation and knowledge articles.
Contribute to the continuous improvement of support services.
Help build and shape a growing Customer Support Team.

Benefity

Access to the Motivizer Benefits Platform with a monthly budget of 550 PLN to select benefits including medical care packages, meal tickets, sports cards (e.g., Multisport), cinema tickets, shop vouchers, and discounts.
Language courses via a multi-language learning platform.
Regular internal and external training opportunities.
Participation in an internal community with networking events, coding challenges, and company parties.

Dofinansowanie szkoleń

Karta sportowa

Opieka zdrowotna

Kursy językowe

Spotkania integracyjne

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