Customer Service Consultant (Microsoft Dynamics 365)

• Bachelor’s or master’s degree in Computer Science, Engineering, IT, or a related field.
• 2-5 years of professional experience in Customer Service, CRM, Contact Center, IT Support, or related field.
• Strong communication and problem-solving skills.
• Customer-focused mindset with a passion for helping users.
• Ability to work independently and as part of a team.
• Structured and solution-oriented way of working.
• Very good English and Polish skills; German language skills are a plus.
• Availability to work in a hybrid mode with at least 1 visit to the office per month.

Nice to have:

• Experience with Microsoft Dynamics 365 Customer Service or Contact Center.
• Experience in customer support or service desk environment.
• Knowledge of customer service processes and best practices.
• Familiarity with ticketing systems, CRM platforms, or omnichannel customer engagement solutions.
• Microsoft certifications.

• Support customers using Microsoft Dynamics 365 Customer Service and Contact Center.
• Analyze, troubleshoot, and resolve functional issues.
• Work closely with consultants, developers, and customer stakeholders.
• Configure and maintain customer service processes within Dynamics 365.
• Assist with incident management, service requests, and user support.
• Support testing activities and solution rollouts.
• Create and maintain documentation and knowledge articles.
• Contribute to the continuous improvement of support services.
• Help build and shape a growing Customer Support Team.