Veeva Systems

Product Support Engineer

8833 - 15k PLN8833 - 15 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidZdalnie·WarszawaFull-time·Umowa o pracę

#444171·Dodano miesiąc temu·21

Źródło: justjoin.it

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Tech Stack / Keywords

application supportL2/L3 supportTroubleshootingSaaSAWS toolsPostmanAnalytical ThinkingJava SQL Confluence

Podsumowanie oferty

Join the Product Support team at Veeva Systems to support customers and internal stakeholders with the Industry Cloud for Life Sciences. You will diagnose, troubleshoot, and resolve complex issues, working closely with Development and QA teams. The role involves handling technical inquiries, coordinating releases, and maintaining documentation.

Wymagania

Minimum 2 years of experience in 2nd- or 3rd-line product support
Desire to learn new soft and technical skills
Experience working closely with Development and Technical Operations
Ability to diagnose and use industry-standard tools and techniques such as FTP, Postman, AWS Tools
Fluent English in written and verbal communication
Analytical mindset with a natural problem-solving and hands-on approach

Nice to have:

Understanding of Java, SSO, SQL, HTML
Knowledge of Zendesk, Jira, and Confluence

Obowiązki

Provide global support for all issues related to the Veeva product suite
Learn the software to ensure client success
Support client administrators across multiple organizations
Troubleshoot critical production issues including system unavailability and data integrity
Handle technical inquiries on application capabilities, navigation, installation, or configuration
Provide coordinated support for new releases and configuration changes into production
Gather information, research issues, set up test environments, replicate issues, and propose resolutions or workarounds
Represent Development and Product teams in client interactions
Document new processes and maintain documentation as environment changes
Interface with engineering, product management, and professional services as needed
Attend daily meetings and provide status updates

Benefity

Full-time employment contract (umowa o pracę)
MultiSport card
LuxMed private healthcare
Comprehensive life assurance protection
Monthly remote work allowance for electricity, internet, and phone expenses
1% charitable giving program
Veeva Break at the end of the year

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Płatny urlop

Inne informacje

This position requires employment eligibility in Poland; no visa or permit sponsorship is provided. The role is a Contract of Employment with Veeva Systems Poland sp. z o.o. There is no possibility for the role to be delivered through a business-to-business (B2B) contract. Business hours are 9 to 18, including a one-hour unpaid lunch break. Data protection notice is provided according to GDPR requirements.

Veeva Systems

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