Quality Process Professional (with German)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 people in more than 50 countries. The company delivers end-to-end services in strategy, technology, design, engineering, and business operations with a strong industry expertise and a partner ecosystem. The role is part of a dynamic team providing customer service in an international environment, emphasizing collaboration, innovation, and fast responses.

• Minimum 2 years of experience in customer service or an international contact center environment.
• Fluent German (minimum C1 level) and English, with strong written and verbal communication skills.
• Strong communication and customer service skills.
• Good technical troubleshooting skills and practical knowledge of MS Office (especially Excel).
• Strong problem-solving abilities with capability to work independently and make decisions.
• Ability to multitask, stay organized, and adapt to changing priorities in a dynamic environment.

• Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
• Deliver high-quality customer service with a professional and customer-centric approach.
• Troubleshoot technical issues using available tools and knowledge bases.
• Manage multiple interactions simultaneously, prioritizing tasks and meeting deadlines.
• Review and validate customer interactions (email, chat, calls) to ensure accuracy and quality.
• Identify errors or inconsistencies and contribute to continuous process and quality improvements.