Capgemini

Quality Process Professional (with German)

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MidHybryda·KrakówFull-time

#444810·Dodano miesiąc temu·3

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Communication skillsMS Office

Firma i stanowisko

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 people in more than 50 countries. The company delivers end-to-end services in strategy, technology, design, engineering, and business operations with a strong industry expertise and a partner ecosystem. The role is part of a dynamic team providing customer service in an international environment, emphasizing collaboration, innovation, and fast responses.

Wymagania

Minimum 2 years of experience in customer service or an international contact center environment.
Fluent German (minimum C1 level) and English, with strong written and verbal communication skills.
Strong communication and customer service skills.
Good technical troubleshooting skills and practical knowledge of MS Office (especially Excel).
Strong problem-solving abilities with capability to work independently and make decisions.
Ability to multitask, stay organized, and adapt to changing priorities in a dynamic environment.

Obowiązki

Resolve customer inquiries across digital channels, ensuring timely and effective solutions.
Deliver high-quality customer service with a professional and customer-centric approach.
Troubleshoot technical issues using available tools and knowledge bases.
Manage multiple interactions simultaneously, prioritizing tasks and meeting deadlines.
Review and validate customer interactions (email, chat, calls) to ensure accuracy and quality.
Identify errors or inconsistencies and contribute to continuous process and quality improvements.

Benefity

Access to over 70 training tracks with certification opportunities on the NEXT platform (e.g., GenAI, Excel, Business Analysis, Project Management).
Hybrid working model with a home office package (including laptop, monitor, and chair) after onboarding.
Medical care with Medicover, private life insurance, and sports card.
Capgemini Helpline offering therapeutic support and educational wellbeing podcast.
Award-winning stability and culture, recognized as "Top Employer Poland 2026".
Sport subscription.
Private healthcare.
Training budget.
Free coffee.
Bike parking.
Free parking.
Mobile phone.
In-house trainings.
Modern office.
No dress code.

Dofinansowanie szkoleń

Karta sportowa

Opieka zdrowotna

Szkolenia wewnętrzne

Napoje w biurze

Parking dla rowerów

Parking dla aut

Telefon

Capgemini

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