Tech Stack / Keywords
Podsumowanie oferty
The role involves supporting IT users by handling hardware, software, and IT infrastructure issues within a service desk setting. The position requires working on incident diagnosis and resolution, monitoring applications and infrastructure, and managing user access. The role includes supporting onboarding and offboarding processes and maintaining processes related to financial applications.
Wymagania
- Minimum 1 year of experience in IT Support, Help Desk, or Service Desk.
- Knowledge of ITIL processes.
- Communication skills and ability to work with users.
- Customer orientation and high level of service culture.
- Proactive problem-solving approach.
- Analytical thinking and ability to set priorities.
Obowiązki
- Supporting user requests related to hardware, software, and IT infrastructure.
- Diagnosing and resolving IT incidents.
- Escalating requests to higher support levels.
- Monitoring applications and IT infrastructure.
- Installing and configuring computers, laptops, and phones.
- Supporting onboarding and offboarding processes.
- Managing user access rights (IAM).
- Handling End of Day / End of Month / End of Year processes for financial applications.
Benefity
- Sport subscription
- Private healthcare
- Involvement in international projects
Karta sportowa
Opieka zdrowotna
Astek
349 aktywnych ofert