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3rd level technical Software Support Engineer (all genders)

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MidHybryda·WarszawaFull-time·Umowa o pracę

#445038·Dodano miesiąc temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

Customer Service SkillsMicrosoft SQLDockerTCP/IP

Podsumowanie oferty

This role involves providing 3rd level technical support for software applications used in production processes. The engineer will assist in software product testing, support cloud infrastructure topics, provide pre-sales support, and collaborate with various teams including Product Managers and R&D. Training market organizations and customers is also part of the responsibilities.

Wymagania

Technical education, preferably higher level training in electrical engineering or IT.
2-3 years of professional experience in a similar position.
Good customer service skills.
Good knowledge of installing/maintaining software needed for production processes.
Good knowledge of root cause analysis and problem-solving techniques.
Experience in technical support engineering or similar.
Good English skills (spoken and written).
Technical experience including TCP/IP networking, Microsoft SQL databases, Windows Server OS, virtualization, web services.
Experience deploying, securing, and operating container-based systems such as Docker or Kubernetes on private and public clouds like Microsoft Azure.
Understanding of large-scale distributed systems, advanced computer architecture concepts, and microservices.
Experience in an international work environment.

Nice to have:

In-depth technical experience with TCP/IP network and virtualization.
Knowledge of REST APIs, OPC, or similar integration technologies.
Experience in industrial environments and manufacturing software systems.
Container and cloud technologies (Docker, Kubernetes, Microsoft Azure).
Cybersecurity concepts (certificates, authentication, authorization).
Scripting skills in JavaScript and T-SQL.

Obowiązki

Providing technical 3rd level support for assigned applications.
Documenting support cases worked on for further analysis purposes.
Providing internal support for cloud related infrastructure topics.
Assisting in software products testing.
Providing pre-sales support.
Supporting market organizations in customer projects off- and on-site with applications installations, including proposing/designing system architectures, implementation plans, configuration features, and validation.
Training market organizations and end-customers.
Writing technical documentation (knowledge base articles, functionality descriptions).
Creating/adapting training documentation and videos.
Cooperating with Product Managers on customer support cases.
Cooperating with R&D on development of new software versions (discussing specifications, sharing field knowledge, smoke tests).

Benefity

Contract of employment [umowa o pracę] with long-term cooperation.
Annual reward.
Hybrid work model (3 days office, 2 days remote per week).
Diverse and inclusive workplace.
Festive benefits paid in April and December.
Medical care with basic dental package (Medicover) and possibility to extend to Damian Medical Center.
Possible extension of medical care to family members.
Life insurance with possible extended scope.
Sports card (Medicover).
Language courses.
Extensive training offer to support development.
Wellbeing activities and CSR initiatives.
Discounts for meals and special offers at Platan Business Park.

Elastyczne godziny

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Kursy językowe

Dofinansowanie szkoleń

Płatny urlop

Premie

Napoje w biurze

Darmowe przekąski

Inne informacje

We are an equal opportunity employer and value diversity without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification.

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