3rd level technical Software Support Engineer (all genders)

METTLER TOLEDO is a global leader in precision instruments and services for laboratory, process analytics, industrial, product inspection, and retailing applications. Their products are sold in more than 140 countries with a direct presence in approximately 40 countries.

• Technical education, preferably higher level training in electrical engineering or IT.
• 2-3 years of professional experience in a similar position.
• Good customer service skills.
• Good knowledge of installing/maintaining software needed for production processes.
• Good knowledge of root cause analysis and problem-solving techniques.
• Experience in technical support engineering or similar.
• Good English skills (spoken and written).
• Technical experience including TCP/IP networking, Microsoft SQL databases, Windows Server OS, virtualization, web services.
• Experience deploying, securing, and operating container-based systems such as Docker or Kubernetes on private and public clouds like Microsoft Azure.
• Understanding of large-scale distributed systems, advanced computer architecture concepts, and microservices.
• Experience in an international work environment.

Nice to have:

• In-depth technical experience with TCP/IP network and virtualization.
• Knowledge of REST APIs, OPC, or similar integration technologies.
• Experience in industrial environments and manufacturing software systems.
• Container and cloud technologies (Docker, Kubernetes, Microsoft Azure).
• Cybersecurity concepts (certificates, authentication, authorization).
• Scripting skills in JavaScript and T-SQL.

• Providing technical 3rd level support for assigned applications.
• Documenting support cases worked on for further analysis purposes.
• Providing internal support for cloud related infrastructure topics.
• Assisting in software products testing.
• Providing pre-sales support.
• Supporting market organizations in customer projects off- and on-site with applications installations, including proposing/designing system architectures, implementation plans, configuration features, and validation.
• Training market organizations and end-customers.
• Writing technical documentation (knowledge base articles, functionality descriptions).
• Creating/adapting training documentation and videos.
• Cooperating with Product Managers on customer support cases.
• Cooperating with R&D on development of new software versions (discussing specifications, sharing field knowledge, smoke tests).

We are an equal opportunity employer and value diversity without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification.