Motorola Solutions

Technical Support Specialist

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MidZdalnie·KrakówFull-time

#445112·Dodano miesiąc temu·13

Źródło: Motorola Solutions

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Tech Stack / Keywords

IP networkingRTPTCP/IPUDPIGMPMulticastingONVIFCRMCCNAMCSA

Firma i stanowisko

Motorola Solutions is a global leader in mission-critical communications and analytics. The Video Division specializes in innovative end-to-end video surveillance and AI-based security systems installed in over 120 countries. The company focuses on video management, cameras, access control products, and cloud service platforms to enhance public safety and security.

Wymagania

Exceptional problem solving and time management skills
Ability to communicate technical issues effectively and manage customer expectations
Fluent English skills (reading, writing, speaking)
Self-starter with ability to work independently and collaboratively with minimal supervision
Capability to handle complex situations and maintain stakeholder communication during troubleshooting
Agile, resourceful learner with strong attention to detail
Working knowledge of applying technical concepts to troubleshooting procedures
Experience installing, configuring, and troubleshooting software and hardware
Knowledge of IP networking fundamentals including routers, VLANs, RTP, TCP/IP, UDP, IGMP, and Multicasting
Preferably 2+ years in technical support environments such as video surveillance, access control, telecommunications, cloud software, enterprise hardware support, or IT helpdesk
Familiarity with video surveillance technology (cameras, ONVIF protocol, storage) and access control preferred
Bachelor's Degree or Diploma with technical background
Certifications such as CCNA, MCSA, CompTIA A+ considered an asset
Minimum 1 year experience with CRM platforms
Experience with KCS Methodology environments

Obowiązki

Learn and maintain understanding of Motorola Solutions software and products focusing on On-Prem Video Management, Cameras, and Access Control
Troubleshoot hardware, software, and systems remotely, via phone and chat
Document software, hardware, and network information in case management system
Provide exceptional customer experience across calls, emails, chat, and escalations
Prioritize tasks including inbound calls, case management, live chat, email, and repairs
Collaborate with regional and global support teams for high-quality customer experience
Be available for on-call after-hours and weekend emergency support
Continuously learn new skills, technologies, and products to keep pace with innovation

Inne informacje

Motorola Solutions is an Equal Opportunity Employer. Candidates must be able to work on call for after-hours and weekend emergency support. Travel requirements: 10-25%. No relocation package provided.

Motorola Solutions

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