Jolera

MSP Technology Operations Specialist (SolarWinds)

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MidZdalnie·WarszawaFull-time

#445526·Dodano miesiąc temu·1

Źródło: Jolera

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Tech Stack / Keywords

SolarWindsSNMPICMPWMIWinRMPowerShellTCP/IPDNSAPIs

Firma i stanowisko

Jolera offers managed services to MSPs and IT solution providers worldwide, leveraging over 20 years of experience. The company specializes in delivering next-generation managed services and supports MSP partners with customized product organization to meet individual business needs.

Wymagania

Minimum 3 years hands-on experience administering and supporting SolarWinds environments.
Experience with SolarWinds Platform and associated modules.
Experience in enterprise, MSP, NOC, or similar environments implementing and supporting SolarWinds.
Skills in onboarding and monitoring network infrastructure, servers, applications, and IT infrastructure.
Ability to configure and troubleshoot SNMP, ICMP, WMI/WinRM, APIs, and network connectivity.
Strong understanding of SolarWinds architecture, polling, monitoring, alerting, and reporting.
Knowledge of network and systems monitoring technologies.
Familiarity with SNMP, ICMP, WMI/WinRM, TCP/IP, DNS, and network protocols.
Knowledge of Windows and Linux server environments.
Strong troubleshooting and analytical skills.
Understanding of automation and scripting concepts.
Ability to design standardized monitoring solutions across multiple clients.
Strong communication and collaboration skills.

Nice to have:

SolarWinds Certified Professional (SCP) certification.
Experience with SolarWinds automation, APIs, or scripting.
Experience integrating SolarWinds with ITSM, PSA, RMM, or other operational systems.

Obowiązki

Platform Administration:

Administer and maintain Jolera's SolarWinds platform and associated modules.
Manage platform configuration, users, permissions, licensing, polling engines, monitoring templates, alerts, dashboards, reports, and other components.
Monitor platform health, performance, and capacity; identify improvement opportunities.
Maintain SolarWinds standards, configuration, documentation, and operational procedures.

Client & Device Onboarding:

Own technical SolarWinds component of client onboarding.
Collaborate with Onboarding Specialists, Project Managers, and clients to identify infrastructure to monitor.
Configure and onboard servers, network devices, applications, storage, virtualization, and other infrastructure.
Configure polling methods, monitoring templates, thresholds, alerts, and dependencies.
Validate monitoring and resolve onboarding or communication issues prior to service go-live.

Monitoring & Alerting:

Design, configure, and maintain monitoring and alerting within SolarWinds.
Configure and troubleshoot monitoring using SNMP, ICMP, WMI/WinRM, APIs, and SolarWinds agents.
Develop and maintain monitoring templates, thresholds, alerts, dependencies, dashboards, and reports.
Review monitoring and alerting performance to reduce false positives, alert noise, and gaps.

Platform Maintenance & Improvement:

Perform ongoing SolarWinds platform maintenance, upgrades, and patches per Change Management.
Identify and implement enhancements to platform performance, scalability, reliability, and monitoring capabilities.
Evaluate new SolarWinds features and recommend enhancements.

Automation & Integrations:

Identify automation opportunities for SolarWinds administration, onboarding, monitoring, reporting, and operations.
Develop automation using SolarWinds APIs, PowerShell, scripting.
Maintain integrations with Jolera's PSA, ITSM, RMM, reporting, CMDB, and automation platforms.
Participate in broader Automation and AI initiatives.

Technical Support & Escalation:

Serve as primary escalation point for SolarWinds-related issues.
Provide advanced troubleshooting and root cause analysis.
Collaborate with internal teams and SolarWinds Support.

Documentation & Standards:

Develop and maintain technical documentation, standards, procedures, and best practices.
Ensure configurations and processes align with security and operational standards.
Provide technical guidance and knowledge transfer.

Collaboration & Continuous Improvement:

Work with Onboarding, Service Delivery, GIRC, Project Management, and technical teams.
Contribute technical input to client solutions, service design, RFPs, and proposals.
Continuously evaluate and improve SolarWinds environment for quality, efficiency, automation, and scalability.

Benefity

Competitive compensation and benefits package.
Company events, recognitions, and celebrations.
Career development and growth opportunities.

Spotkania integracyjne

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