Mercier Consultancy Group

Polish Speaking CX Specialist - Work In Sofia, Bulgaria

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NieokreśloneZdalnie·ŁódźFull-time

#445528·Dodano miesiąc temu·1

Źródło: Mercier Consultancy Group

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Tech Stack / Keywords

CRMCustomer SupportBPO

Firma i stanowisko

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape.

Wymagania

Native or fluent Polish (spoken and written) proficiency.
Professional command of English for communication within an international office.
Valid EU passport or right to work in Bulgaria.
Strong interpersonal skills and passion for customer support services.
Previous experience in a CX or customer-facing role is a significant advantage.
Willingness to relocate to Sofia for the on-site position.

Obowiązki

Deliver premium-level support to customers via phone, email, and live chat within the fast-paced customer support services sector.
Represent clients with excellence, ensuring timely and accurate resolutions for Polish-speaking users.
Maintain deep understanding of product updates and company policies to provide expert guidance.
Document all interactions meticulously within the CRM system.
Collaborate with cross-functional teams to escalate complex customer issues.
Strive to meet and exceed personal and team KPIs, including response times and customer satisfaction scores.
Actively participate in feedback loops to improve service quality in the Polish language market.

Benefity

Competitive monthly salary.
Fully paid training to ensure success in the role.
Comprehensive health insurance.
Fully paid relocation package including flight, transfer, and hotel.
Attractive monthly performance bonus based on individual contribution.
Career development paths within a leading customer support services hub.

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