Polish Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape.

• Native or fluent Polish proficiency (spoken and written).
• Professional command of English.
• Valid EU passport or right to work in Bulgaria.
• Strong interpersonal skills and passion for customer support services.
• Previous experience in a CX or customer-facing role is a significant advantage.
• Ability to relocate to Sofia for on-site position.

• Deliver premium support to customers via phone, email, and live chat.
• Represent clients to provide timely and accurate resolutions to Polish-speaking users.
• Maintain understanding of product updates and company policies.
• Document all interactions within the CRM system.
• Collaborate with cross-functional teams to escalate complex issues.
• Meet and exceed personal and team KPIs including response times and customer satisfaction.
• Participate in feedback loops to improve service quality in the Polish language market.

• Valid EU passport or right to work in Bulgaria required.
• Ability to relocate to Sofia, Bulgaria for on-site position.