Technical Delivery Manager with French (IT)

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 with around 1,000 specialists. The Digital Platform Services department specializes in cloud, operating systems, virtualization, databases, backup, storage, networking, and security. The Application Services department is responsible for software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, and application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

• Experience in IT Operations, including production and managed services environments.
• Strong knowledge of job scheduling tools (e.g., OpCon, Control-M, Dollar Universe) and secure file transfer platforms (e.g., CFT, GoAnywhere, MFT).
• Experience with ticketing, monitoring, and supervision tools (e.g., ServiceNow, EasyVista).
• Good understanding of Windows, Linux, IBM i, and supporting infrastructure.
• Proven experience managing IT operations/production teams with strong leadership and communication skills.
• Strong crisis management, decision-making, analytical, customer-focused, and continuous improvement mindset.
• Communicative French and Polish (min. B2).
• Availability for on-call duties and support of critical incident management.

Nice to have:

• Experience in banking or other critical environments.
• Knowledge of SAB AT.
• Knowledge of cloud platforms (AWS, Azure).
• Understanding of DORA, ISO 27001, and DRP/BCP requirements.
• ITIL certification.

• Ensure service availability, continuity, and operational performance across production, support, and IT operations.
• Manage operational managers and IT operations teams, define objectives, develop employees’ skills, and contribute to recruitment and retention activities.
• Oversee SLA compliance, on-call activities, major incident management, and crisis communications.
• Implement ITIL best practices, manage ITIL processes, operational risks, and continuous improvement initiatives.
• Ensure adherence to security policies, DRP/BCP requirements, and quality, security, and compliance initiatives.
• Manage operational tools, scheduling, monitoring, data flows, and automation initiatives.
• Coordinate with Infrastructure teams, the CISO, and clients, including operational governance, performance reporting, audits, and escalations.
• Contribute to quotation preparation for RUN operations and BUILD projects.
• Be available for on-call duties and support critical incident management as needed.

Please note that we can only consider candidates located in Poland who are open to working in a hybrid model with regular attendance at the Katowice office.