Lead Observability Engineer (New Relic)
Tech Stack / Keywords
Firma i stanowisko
EPAM Systems is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. The company has over thirty years of expertise in custom software, product and platform engineering, empowering clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
Wymagania
- 6+ years of experience in observability or Site Reliability Engineering
- Hands-on experience consolidating observability/telemetry for AI agent estates in a production agentic AI project
- Expertise in New Relic or equivalent SaaS observability platforms operated as a multi-tenant consolidation layer
- Skills in cross-account and cross-tenant telemetry aggregation and reporting
- Familiarity with Technical, Business, and Audit observability segregation models
- Proficiency in NRQL, dashboards-as-code, and alert-policy-as-code practices
- Knowledge of OpenTelemetry / ADOT consumption fundamentals
Nice to have:
- Familiarity with AWS Bedrock AgentCore observability (Transaction Search, GenAI Observability)
- Background in Kinesis Firehose metric and log forwarding pipelines (CloudWatch to New Relic)
- Knowledge of cost and token attribution modeling for GenAI workloads
- Skills in Crossplane-based provisioning of observability resources
Obowiązki
- Own the multi-tenant New Relic consolidation layer aggregating telemetry across the agent estate
- Administer New Relic at scale, including management account setup and cross-account configuration
- Build and maintain cross-account NRQL queries that aggregate telemetry from multiple project tenants
- Develop dashboards-as-code and alert-policy-as-code using the Terraform New Relic provider and Crossplane
- Configure New Relic alert policies routed to Opsgenie, with future migration to ServiceNow
- Consume OpenTelemetry / ADOT data through OTLP and Firehose ingestion into New Relic
- Design metric dimensions for large agent estates, ensuring stable, low-cardinality facets
- Maintain segregation across Technical, Business, and Audit observability models
Benefity
- Hybrid work mode and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Business-driven relocation opportunities
- Career development programs and mentoring
- Certification opportunities (Anthropic, Gemini, GCP, Azure, AWS)
- English classes
- Stable pay and participation in Employee Stock Purchase Plan with 15% discount
- Benefits package including health insurance, multisport, shopping vouchers
- Referral bonuses up to $2,000
- Offices with entertainment and relaxation zones, table tennis, football, free snacks, and coffee
- Corporate, social, and well-being events
Inne informacje
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice
EPAM Systems
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