Capgemini

DQ Technical Support (Java, Kubernetes)

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MidHybryda·GdańskFull-time

#448729·Dodano miesiąc temu·0

Źródło: Capgemini

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Tech Stack / Keywords

Java Kubernetes MySQL PostgreSQL REST API LinuxSSLLDAPSSOSpark

Firma i stanowisko

At Capgemini Engineering, a global leader in engineering services, the team provides unique R&D and engineering services across various industries, assisting innovative companies with technologies ranging from autonomous cars to life-saving robots.

Wymagania

1+ year of experience in a customer-facing position
Proficiency in reading system logs for ticket resolution
Familiarity with Linux systems
Knowledge of MySQL, PostgreSQL
Basic understanding of SSL, LDAP/SSO protocols, networking, and firewalls
Knowledge of Java and REST API
Knowledge of Kubernetes

Nice to have:

Familiarity with Spark and Hadoop

Obowiązki

Managing all communication with indicated Client’s DQ customers and partners to resolve support tickets within defined SLA
Coordinating and tracking escalation of tickets to Client's FTE support team
Maintaining records of all communications and actions for support tickets in Zendesk
Contributing frequently answered questions to the Client's knowledge base
Participating in on-call rotations for urgent issue resolution (Severity 1)
Assessing support tickets for feature requests or product bugs and replicating bugs

Benefity

Medical care with Medicover
Private life insurance
Multisport card
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on the NEXT platform
Free access to Education First languages platform, Pluralsight, TED Talks, Coursera, and Udemy Business materials and trainings
Continuous feedback and ongoing performance discussions supported by GetSuccess performance management tool
Hybrid working model combining modern office work with ergonomically supported work from home, including home office equipment (laptop, monitor, chair)

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Dofinansowanie szkoleń

Szkolenia wewnętrzne

Elastyczne godziny

Capgemini

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