Senior Software Engineer (Senior ServiceNow Developer)

Sopra Steria is a major European tech company specializing in consulting, digital services, and software development. The Polish branch in Katowice operates as a Global Delivery Center since 2007 with around 1,000 specialists. The Digital Platform Services and Application Services departments cover expertise areas including cloud, operating systems, virtualization, databases, backup, storage, networking, security, software development, data engineering, testing services, CRM, ITSM, and ERP platform integrations for clients across Europe.

• Solid hands-on ServiceNow development experience, ideally 4–5 years.
• Good knowledge of ITSM and the ServiceNow platform in general.
• Practical experience with CMDB, CI classes, relationships, and data imports.
• Experience with REST API integrations, IntegrationHub, Import Sets/Transform Maps, and scripting.
• Proficiency in ServiceNow scripting: Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer.
• Understanding of data modelling and ability to translate functional/data requirements into ServiceNow configurations.
• Ability to analyze existing solutions, troubleshoot issues, and implement moderate-complexity changes independently.
• Experience with upgrades, maintenance, and day-to-day evolution of ServiceNow ITSM processes.
• Strong problem-solving and analytical skills.
• Fluent English at B2/C1 level.
• Strong communication skills for cross-functional collaboration.
• Proactive, detail-oriented, and able to document processes and share knowledge effectively.
• Willingness for occasional business trips abroad and visits to the Katowice office.

Nice to have:

• Experience with Discovery, Identification and Reconciliation Engine (IRE), CSDM, Service Graph Connectors, Security Operations, or ServiceNow instance consolidation.
• Security knowledge.

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
• Implement new functionalities and enhancements in accordance with business and technical requirements.
• Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
• Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation activities.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
• Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions.
• Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

Only candidates located in Poland with EU citizenship are eligible for cooperation.