Senior ServiceNow Developer (Public Sector)
Tech Stack / Keywords
Firma i stanowisko
Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. The Polish branch, operating in Katowice since 2007 as the Global Delivery Center, consists of around 1,000 specialists. The Digital Platform Services department specializes in cloud, operating systems, virtualization, databases, backup, storage, networking and security. The Application Services department handles software development, data engineering, testing services, CRM, ITSM and ERP platform integrations for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.
Wymagania
Must Have Requirements:
- 4+ years of hands-on experience with the ServiceNow platform.
- ServiceNow CSA (Certified System Administrator) certification.
- Strong experience and deep knowledge of ServiceNow ITSM.
- Advanced JavaScript scripting skills.
- Experience working in Agile/Scrum environments and familiarity with ITIL practices.
- Strong problem-solving and analytical skills.
- Fluent English B2/C1.
- Strong communication skills to collaborate with cross-functional teams.
- Proactive and detail-oriented.
- Ability to document processes and share knowledge effectively.
- Open to occasional business trips abroad and office visits in Katowice.
Nice to Have:
- Additional ServiceNow certifications (e.g., CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM).
- Experience with other ServiceNow modules such as HRSD, SLO, ITOM.
- French B2/C1.
Obowiązki
- Participate in ServiceNow implementation, enhancement, and optimization projects.
- Analyze business requirements and translate them into scalable ServiceNow solutions.
- Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
- Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components.
- Implement new functionalities and enhancements per business and technical requirements.
- Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions.
- Review, optimize, and refactor custom code for performance, maintainability, and compliance with ServiceNow best practices.
- Support platform upgrades, patches, and releases, including testing and validation.
- Monitor and maintain integrations and APIs to ensure reliable platform operations.
- Maintain up-to-date technical documentation for configurations, integrations, and custom developments.
- Collaborate with stakeholders, consultants, and Agile teams.
- Recommend and implement continuous improvements for platform functionality, performance, and user experience.
Benefity
- BENEFITS (UoP): Luxmed private health care, Medicover sport subscription, Worksmile, educational platforms, language learning platform, referral bonus, life insurance, paid certifications, conferences, Tech Lunches, access to Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud), local kindergarten.
- DEVELOPMENT OPPORTUNITIES (B2B): Tech Lunches, Worksmile, Communities participation.
- Additional perks: free parking, fresh fruits, workation.
- Recruitment process: phone call with recruiter, one-hour Teams interview.
- Salary range: UoP 12,000–16,000 PLN gross/month; B2B 100–140 PLN/hour net + VAT.
Inne informacje
Only candidates located in Poland with EU citizenship considerd for cooperation.
Sopra Steria
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