Recruiting Operations Consultant

Ashby is hiring its first EMEA-based Recruiting Operations Consultant to support Strategic, Mid-Market, and Startup customers in the EMEA region. The role is part of the Customer Education team focused on consulting, enablement, and educational content creation to enhance recruiting operations expertise and support customers' recruiting outcomes.

• Hands-on experience with Ashby's product and enthusiasm for supporting Talent Acquisition teams.
• Passion for helping customers become power users through education.
• Excellent communication skills with clear and concise facilitation.
• Ability to navigate various stakeholders and align them on shared goals.
• Comfort working across simple to complex recruiting operations issues.
• Strong skills in holding stakeholders accountable, setting expectations, and facilitating alignment.
• Proactive in defining boundaries to focus on high-leverage contributions.
• Skilled at enabling others in both 1:1 and group settings.
• Deep empathy for customers and ability to translate feedback into actionable insights.
• Minimum of 2 years of experience in recruiting operations, analytics, and process design.

• Deliver high-impact consulting via RecOps Connects and paid engagements focusing on recruiting strategy, analytics interpretation, and operational best practices.
• Partner with Account Executives, Customer Success Managers, and Professional Services to scope, sell, and deliver paid consulting engagements using the RecOps SOW framework.
• Translate 1:1 consulting insights into scalable education such as Academy courses, guides, webinars, and playbooks explaining "why" alongside "how."
• Contribute to advanced product education, interpreting Quality of Hire dashboards, and building analytics strategies.
• Partner closely with the Product Team to distill observations into tangible feedback.
• Enable Customer Success Managers on foundational RecOps strategies and tactics.

Ashby provides equal employment opportunities (EEO) to all employees and applicants regardless of protected characteristics and is committed to diversity and inclusion. The hiring process is fair and transparent with active vacancy confirmation. Artificial intelligence-driven tools may be used to assist recruitment screening, assessment, and selection.