Capgemini

Incident Manager (French)

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MidHybryda·KatowiceFull-time

#450924·Dodano miesiąc temu·1

Źródło: nofluffjobs.com

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Tech Stack / Keywords

ITILCommunication skills

Firma i stanowisko

Capgemini is a global business transformation partner with expertise in AI, technology, engineering, and intelligent operations. The company operates in over 50 countries with more than 410,000 employees, focusing on helping organizations achieve measurable business outcomes through technology and innovation.

Wymagania

Proven experience in Incident Management, Service Operations, IT Operations, or Service Delivery.
Experience managing Major Incidents in complex enterprise environments.
Strong understanding of ITIL Incident and Major Incident Management processes.
Experience coordinating cross-functional technical teams.
Excellent organizational and prioritization skills.
Strong verbal and written communication skills in French.
Ability to remain calm and effective under pressure.

Obowiązki

Own and manage the full lifecycle of Major Incidents through service restoration.
Assess incident severity, business impact, and required response levels.
Determine and initiate escalation to Major Incident, Mobilization, or Crisis Management.
Lead incident bridges and coordinate cross-functional technical teams.
Mobilize internal, external, and vendor resources to support resolution efforts.
Provide clear and timely communication to stakeholders, customers, and senior leadership.
Coordinate activities across L1/L2/L3 support teams, infrastructure, application teams, and third parties.
Validate resolutions, confirm service recovery, and prepare incident reports.

Benefity

Private medical care with Medicover, including additional packages such as dental, senior care, and oncology on preferential terms.
Life insurance.
Access to 40+ options on the NAIS benefit platform including Netflix, Spotify, and Sports card.
Therapeutical support via Capgemini Helpline and educational wellbeing podcast on Spotify.
Access to over 70 training tracks with certification opportunities on the NEXT platform.
Free access to Education First language platform, TED Talks, and Udemy Business materials and trainings.
Community Hub with over 20 professional communities including Salesforce, Java, Cloud, IoT, Agile, AI.
Training budget.
Sport subscription.
Private healthcare.
Free coffee.
Bike parking.
Free parking.
Mobile phone.
In-house trainings.
Modern office environment.
No dress code.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Dofinansowanie szkoleń

Budżet konferencyjny

Spotkania integracyjne

Kursy językowe

Telefon

Napoje w biurze

Parking dla rowerów

Parking dla aut

Szkolenia wewnętrzne

Capgemini

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