Site Reliability Engineer III (SRE) - Guidewire Cloud Platform (Application)

Guidewire Software provides software for Property and Casualty (P&C) insurance companies, enabling policy sales, underwriting, claims settlement, and billing. Their products include innovative data management, digital portals, and predictive analytics, running on the Guidewire Cloud Platform, supporting insurers worldwide handling billions of dollars in business.

• Software engineering background with experience in Python, Go, or Java, following best practices (SOLID, DRY, KISS) and writing clean, testable code.
• Experience designing and implementing SLIs, SLOs, and Error Budgets.
• Familiarity with application performance monitoring (APM) and telemetry tools.
• Experience troubleshooting and debugging distributed systems on cloud infrastructure.
• Experience with CI/CD pipelines within Kubernetes and legacy ecosystems.
• Experience creating monitors, dashboards, and synthetic transactions using tools like Datadog.
• Experience deploying and managing scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approaches.
• Experience with infrastructure configuration management tools such as GitOps, Puppet, or Ansible.
• Good understanding of cloud networking, security, and vulnerability management with ability to programmatically remediate infrastructure issues.

Nice to have:

• SRE Certification and AWS Certification in one or more categories.
• Experience with SQL, database administration, data pipelines, performance tuning, and schema design.
• Familiarity with pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, or GitHub Actions.
• Exposure to open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift.
• Experience with distributed systems, including microservices and event-driven architectures.

• Work with development teams to troubleshoot and resolve issues, minimizing customer impact.
• Develop and maintain automated runbooks to manage issues proactively.
• Apply engineering principles and automation to enhance operating environments.
• Monitor and improve the reliability and performance of applications on the Guidewire Cloud Platform.
• Use software engineering expertise to optimize systems and reduce manual toil.
• Document incidents and develop processes to prevent future occurrences.
• Stay current with industry trends, tools, and best practices in site reliability engineering.
• Foster a culture of innovation, learning, and continuous improvement.
• Participate in on-call rotations to ensure the availability and reliability of services.

This position requires participation in mandatory on-call rotations to ensure availability and reliability of services, including responding to incidents and alerts outside regular business hours, weekends, and holidays.