ServiceNow Solution Developer

Our Client is a pharmaceutical industry company with a ServiceNow program team of approximately 50 individuals across Denmark, India, and Poland. The team is responsible for development, operations, and maintenance of the global ServiceNow platform, covering ITSM, ITAM, ITOM, IRM, SPM, Apps and Platform, supported by Product Management, Product Owners, and Architects.

• Over 6 years of experience in IT with a strong background in software development and integration.
• At least 2 years hands-on ServiceNow development experience, including scoped applications, update set lifecycle, REST/Table API, GlideRecord, and encoded queries.
• Proficient in JavaScript with experience writing, reviewing, and optimizing code in a structured IDE environment.
• Experience using AI-powered coding assistants and LLM-based development tools for code generation, review, and documentation.
• Familiarity with LLM integration patterns such as API design, prompt management, and responsible AI guardrails; experience with Now Assist is a plus.
• Comfortable working under enforced development governance including coding standards, peer reviews, and structured documentation.
• Strong technical writing skills for clear specifications and documentation.
• Practical experience with SAFe and ITIL as part of daily workflow including story linking, deployment documentation, and environment promotion.
• Exceptional English communication and presentation skills.
• High cultural sensitivity and ability to work effectively with cross-cultural, multi-time zone teams.

Nice to have:

• Proficiency with Git version control and collaborative development workflows.

• Designing and implementing ServiceNow solutions, especially using AI, leveraging standard features and custom integrations with LLM-based AI services.
• Developing robust integration frameworks to connect ServiceNow with external platforms and tools.
• Collaborating with architects, product owners, and development teams to ensure adherence to development governance and best practices.
• Contributing to technical documentation, development standards, and knowledge sharing.
• Maintaining focus on data quality and managing risks related to data quality in AI solution design.
• Supporting the continuous improvement, health, and reliability of ServiceNow's AI capabilities.
• Collaborating with business stakeholders to gather and prioritize requirements with a focus on end-to-end product delivery.