Lead Tech Operations Manager

Distribusion is the world’s leading ground transportation marketplace connecting bus, rail, and ferry operators in 70+ countries with major online retailers. Following a recent $80m Series C funding, the company is expanding its cutting-edge B2B technology platform to shape the future of travel.

• 5+ years in 2nd/3rd-level technical support, IT analysis, or monitoring roles with team leadership experience.
• Demonstrated leadership: coaching, direction, and talent development.
• Root cause analysis and solution design skills.
• Product-oriented mindset with risk-prevention focus.
• Proficiency in SQL and relational databases.
• Experience predicting and preventing technical bottlenecks.
• Familiarity with Jira, Prometheus, Grafana, or New Relic preferred.
• Strong cross-functional collaboration and stakeholder management.
• Fluent English communication skills.
• Analytical, independent, and tech-savvy approach.
• Comfortable with fast-paced environments and frequent context switching.
• Experience with performance management, goal-setting, and feedback delivery.

• Maintain high-level operational ownership across the team.
• Lead incident management and act as escalation point for complex issues.
• Conduct technical investigations.
• Analyze data to validate hypotheses and identify optimizations.
• Review tech and product designs to identify and mitigate operational risks.
• Support strategic and operational projects.
• Implement continuous improvements in products and systems.
• Build tools and processes that enhance team efficiency.
• Manage internal and external communications.
• Coach, mentor, and provide day-to-day direction to team members.
• Set clear goals, track performance, and deliver regular feedback.
• Own team scheduling and on-call rotations.
• Liaise with cross-functional stakeholders and leadership to represent team priorities and progress.

Administratorem danych jest Distribusion Technologies z siedzibą w Berlinie. Przetwarzanie danych osobowych odbywa się zgodnie z wymogami prawnymi dotyczącymi rekrutacji. Podanie danych obowiązkowych jest konieczne do realizacji procesu rekrutacji, a także przysługuje prawo do ich żądania, sprostowania oraz usunięcia. Zgoda na przetwarzanie danych może zostać wycofana w dowolnym momencie.