JIRA Service Management (JSM) Migration Engineer

• 3+ years of hands-on experience administering and configuring Jira Service Management (JSM) and ServiceNow
• Demonstrated success leading at least 1 2 end-to-end migrations from ServiceNow to JSM
• Deep knowledge of ITSM processes (Incident, Problem, Change, Request Management)
• Proficiency in Atlassian Cloud / Data Center administration, automation rules, and Jira REST APIs
• Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
• Proficiency in scripting languages (Python, JavaScript, or Groovy) for data manipulation and automation
• Excellent client-facing communication, problem-solving abilities, and stakeholder management skills

Nice to have:

• Atlassian Certified Professional for Jira Service Management (or Jira Administration)
• ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS-ITSM)

Migration Strategy & Planning:

• Assess clients' existing ServiceNow instances (workflows, catalog items, SLAs, knowledge bases, and custom tables) and design comprehensive migration roadmaps to JSM

Data Migration & Mapping:

• Architect data extraction, transformation, and loading (ETL) processes to migrate historical tickets, assets, users, and attachments securely and accurately from ServiceNow to JSM

Configuration & Customization:

• Configure JSM projects, request types, automation rules, service level agreements (SLAs), and queues to match or improve upon current ServiceNow functionality

Integration Management:

• Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment

Testing & Quality Assurance:

• Conduct rigorous end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parity

Stakeholder Enablement:

• Collaborate with client IT teams, project managers, and end-users, providing technical guidance, training, and best-practice advisory for Atlassian ITSM adoption