EPAM Systems

JIRA Service Management (JSM) Migration Engineer

Brak informacji o wynagrodzeniu

MidZdalnieFull-time

#452844·Dodano 28 dni temu·8

Źródło: EPAM Systems

Aplikuj teraz

Tech Stack / Keywords

Atlassian CloudJira REST APIServiceNow Python JavaScript Groovy ETLAutomation rulesITSM

Podsumowanie oferty

We are seeking an experienced JIRA Service Management (JSM) Migration Engineer to lead enterprise clients through complex transitions from ServiceNow to Atlassian Jira Service Management. The role requires deep technical expertise in both platforms and exceptional data mapping skills. The candidate will deliver seamless ITSM platform migrations with minimal disruption and collaborate with client IT teams for adoption.

Wymagania

3+ years of hands-on experience administering and configuring Jira Service Management (JSM) and ServiceNow
Demonstrated success leading at least 1 2 end-to-end migrations from ServiceNow to JSM
Deep knowledge of ITSM processes (Incident, Problem, Change, Request Management)
Proficiency in Atlassian Cloud / Data Center administration, automation rules, and Jira REST APIs
Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
Proficiency in scripting languages (Python, JavaScript, or Groovy) for data manipulation and automation
Excellent client-facing communication, problem-solving abilities, and stakeholder management skills

Nice to have:

Atlassian Certified Professional for Jira Service Management (or Jira Administration)
ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS-ITSM)

Obowiązki

Migration Strategy & Planning:

Assess clients' existing ServiceNow instances (workflows, catalog items, SLAs, knowledge bases, and custom tables) and design comprehensive migration roadmaps to JSM

Data Migration & Mapping:

Architect data extraction, transformation, and loading (ETL) processes to migrate historical tickets, assets, users, and attachments securely and accurately from ServiceNow to JSM

Configuration & Customization:

Configure JSM projects, request types, automation rules, service level agreements (SLAs), and queues to match or improve upon current ServiceNow functionality

Integration Management:

Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment

Testing & Quality Assurance:

Conduct rigorous end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parity

Stakeholder Enablement:

Collaborate with client IT teams, project managers, and end-users, providing technical guidance, training, and best-practice advisory for Atlassian ITSM adoption

Benefity

Opportunity to work remotely within Poland with hybrid options
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs including thought leadership, mentoring, soft skills, and well-being programs
Certification support (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package including health insurance, multisport, and shopping vouchers
Referral bonuses up to $2,000
Offices featuring entertainment and relaxation zones, table tennis, football, free snacks, and coffee
Corporate, social, and well-being events

Elastyczne godziny

Dofinansowanie szkoleń

Budżet konferencyjny

Kursy językowe

Karta sportowa

Opieka zdrowotna

Udział w zyskach

Premie

Napoje w biurze

Darmowe przekąski

Spotkania integracyjne

EPAM Systems

1668 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz