JIRA Service Management (JSM) Migration Engineer
Tech Stack / Keywords
Firma i stanowisko
EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.
Wymagania
- 3+ years of hands-on experience administering and configuring Jira Service Management (JSM) and ServiceNow
- Demonstrated success leading at least 1–2 end-to-end migrations from ServiceNow to JSM
- Deep knowledge of ITSM processes (Incident, Problem, Change, Request Management)
- Proficiency in Atlassian Cloud / Atlassian Data Center administration, automation rules, and Jira REST API
- Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
- Proficiency in scripting languages (Python, JavaScript, or Groovy) for data manipulation and automation
- Excellent client-facing communication, problem-solving abilities, and stakeholder management skills
Nice to have:
- Atlassian Certified Professional for Jira Service Management (or Jira Administration)
- ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS-ITSM)
Obowiązki
- Assess clients' existing ServiceNow instances (workflows, catalog items, SLAs, knowledge bases, and custom tables) and design comprehensive migration roadmaps to JSM
- Architect data extraction, transformation, and loading (ETL) processes to migrate historical tickets, assets, users, and attachments securely and accurately from ServiceNow to JSM
- Configure JSM projects, request types, automation rules, service level agreements (SLAs), and queues to match or improve upon current ServiceNow functionality
- Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment
- Conduct rigorous end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parity
- Collaborate with client IT teams, project managers, and end-users, providing technical guidance, training, and best-practice advisory for Atlassian ITSM adoption
Benefity
- Hybrid by design work mode with opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Business-driven relocation opportunities
- Career development programs
- Thought leadership, mentoring, soft skills and well-being programs
- Certification (Anthropic, Gemini, GCP, Azure, AWS)
- English classes
- Stable pay
- Participation in the Employee Stock Purchase Plan with a 15% discount
- Benefits package including health insurance, multisport, shopping vouchers
- Referral bonuses up to $2,000
- Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
- Corporate, social and well-being events
Inne informacje
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice
EPAM Systems
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