Salesforce / Conga CLM Application Specialist / Administrator

We are looking for an experienced Conga CLM / Salesforce Application Specialist to join a long-term project focused on the implementation, administration, support, and continuous improvement of a new Contract Lifecycle Management (CLM) application. The project involves migrating data and documents from legacy applications into the new CLM solution, configuring business processes, supporting integrations with enterprise applications, and providing comprehensive application support. The successful candidate will work closely with business analysts, business teams, IT teams, and external vendors, acting as a key technical and functional point of contact for the application.

• Proven experience as a Salesforce Administrator, Salesforce Application Specialist, or similar role.
• Hands-on experience with Conga CLM / Contract Lifecycle Management solutions.
• Strong understanding of Salesforce data structures and platform.
• Practical experience with Salesforce Data Loader and Salesforce Inspector.
• Experience with data migration, data extraction, transformation, validation, and mass data updates.
• Good knowledge of SQL for querying databases.
• Experience with application administration and configuration.
• Experience configuring workflows, business processes, notifications, users, and application settings.
• Experience supporting and troubleshooting enterprise applications.
• Experience providing L1, L2, and L3 application support.
• Experience working with ServiceNow or similar ITSM platform.
• Understanding of SaaS and PaaS application architecture and data structures.
• Experience with application integrations and data transfer mechanisms.
• Practical experience with DocuSign or similar e-signature solutions.
• Experience with SSO and enterprise authentication.
• Experience supporting Word 365 integrations or plugins is an advantage.
• Experience with cloud storage solutions such as Box is an advantage.
• Strong analytical and problem-solving skills.
• Ability to investigate issues independently and identify root causes.
• Strong communication skills for working with technical and non-technical stakeholders.
• Ability to coordinate activities across multiple IT teams and external software vendors.

Certifications (Highly desirable):

• Salesforce Certified Platform App Builder
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Administrator
• Conga (Salesforce-based) CLM Essentials Administration 201 Certificate
• AWS Certified Cloud Practitioner
• ITIL Foundation Certificate in IT Service Management

Application Administration & Configuration:

• Administer and configure the Salesforce and Conga CLM application.
• Configure workflows, business processes, notifications, users, and application settings.

Data Migration, Storage & Data Transfer:

• Migrate data and documents from legacy applications into the new CLM solution.
• Perform data extraction, transformation, validation, and mass data updates.
• Work with SQL and query databases.

Integrations:

• Support and maintain integrations with enterprise applications including DocuSign, Word 365, and cloud storage like Box.
• Troubleshoot issues across multiple integrated applications.
• Support SSO and enterprise authentication concepts.

Application Support:

• Provide L1, L2, and L3 application support.
• Troubleshoot and support enterprise applications.

Business & Functional Support:

• Participate in discussions with business stakeholders.
• Translate business requirements into application solutions.
• Coordinate activities across multiple IT teams and external vendors.

Testing & Quality Assurance:

• Involved in testing and quality assurance activities throughout the application lifecycle.

User Training & Documentation:

• Provide user training and documentation as needed.