Application Support / Application Management Specialist

Makeitright Sp. z o.o. is recruiting for a role in Application Management Services focused on supporting and developing business applications used in the client's environment.

• Minimum 2–3 years of experience in Application Support, Application Management, Production Support, or a similar role
• Experience in maintenance and support of business applications
• Practical experience analyzing and resolving incidents
• Good general technical knowledge
• Experience in installation, configuration, updates, or deployments of applications
• Knowledge of Incident, Problem, and Change Management processes
• Basic knowledge of ITIL; knowledge of COBIT is an additional advantage
• Experience working with production environments
• Good command of English at minimum B2 level
• Communication skills and ability to cooperate with technical and business teams

Nice to have:

• Experience in application maintenance in financial, leasing, banking, or insurance sectors
• Experience with high-availability applications
• Knowledge of application monitoring and ticketing tools
• Experience working with external vendors
• Knowledge of SQL, API, or integration technologies

• Ensure stable and proper operation of business applications
• Handle and analyze tickets at 2nd / 3rd line support level
• Diagnose problems and independently resolve incidents
• Collaborate with Service Desk, infrastructure teams, developers, and external vendors
• Coordinate escalations and monitor problem resolution processes
• Participate in Root Cause Analysis (RCA) and preventive actions
• Perform installations, updates, and configuration changes
• Participate in deployment preparations and execution on test, pre-production, and production environments
• Monitor application health and performance
• Identify potential operational problems and risks
• Maintain technical documentation and knowledge base
• Collaborate with business for ongoing application support
• Work according to ITIL processes and best practices