makeitright

Application Support / Application Management Specialist

80 - 100 PLN/ godz./ godz.B2BB2B (netto)

MidHybryda·WarszawaFull-time·B2B

#453674·Dodano 23 dni temu·5

Źródło: nofluffjobs.com

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Tech Stack / Keywords

ITIL

Firma i stanowisko

Makeitright Sp. z o.o. is recruiting for a role in Application Management Services focused on supporting and developing business applications used in the client's environment.

Wymagania

Minimum 2–3 years of experience in Application Support, Application Management, Production Support, or a similar role
Experience in maintenance and support of business applications
Practical experience analyzing and resolving incidents
Good general technical knowledge
Experience in installation, configuration, updates, or deployments of applications
Knowledge of Incident, Problem, and Change Management processes
Basic knowledge of ITIL; knowledge of COBIT is an additional advantage
Experience working with production environments
Good command of English at minimum B2 level
Communication skills and ability to cooperate with technical and business teams

Nice to have:

Experience in application maintenance in financial, leasing, banking, or insurance sectors
Experience with high-availability applications
Knowledge of application monitoring and ticketing tools
Experience working with external vendors
Knowledge of SQL, API, or integration technologies

Obowiązki

Ensure stable and proper operation of business applications
Handle and analyze tickets at 2nd / 3rd line support level
Diagnose problems and independently resolve incidents
Collaborate with Service Desk, infrastructure teams, developers, and external vendors
Coordinate escalations and monitor problem resolution processes
Participate in Root Cause Analysis (RCA) and preventive actions
Perform installations, updates, and configuration changes
Participate in deployment preparations and execution on test, pre-production, and production environments
Monitor application health and performance
Identify potential operational problems and risks
Maintain technical documentation and knowledge base
Collaborate with business for ongoing application support
Work according to ITIL processes and best practices

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