Customer Technical Service with German

7500 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidOn-site·KatowiceFull-time·Umowa o pracę

#454514·Dodano 27 dni temu·0

Źródło: SOLID.Jobs

Tech Stack / Keywords

Customer supportTroubleshootingKomunikacjaWindowsMS OfficeSamodzielnośćWielozadaniowość

Concentrix specializes in Customer Experience by creating innovative solutions that provide exceptional experiences and improve efficiency.

Fluency in German (C1) and English (B2)
Previous experience in customer service, technical support, helpdesk, or troubleshooting roles
Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools
Ability to analyze problems and provide clear, customer-friendly solutions
Good knowledge of Windows environment and MS Office applications
Excellent communication and interpersonal skills
Ability to work independently and manage multiple customer inquiries simultaneously
Readiness to work from an office in Katowice
2 years of experience in a similar position

Nice to have:

Providing technical support to customers via phone, email, and chat
Diagnosing and troubleshooting issues related to products, accessories, mobile applications, and connected devices
Guiding customers through product setup, installation, configuration, and maintenance
Identifying root causes of technical issues and determining appropriate solutions
Escalating complex cases to specialized teams when necessary
Documenting customer interactions and technical findings accurately in internal systems
Educating customers on product features, best practices, and preventive maintenance
Ensuring customer satisfaction while meeting quality and productivity targets
Work from office in Katowice (Zabrska 19, Global Office Park), Monday to Friday 9:00-17:00 and Saturday 9:00-13:00

Dofinansowanie szkoleń

Szkolenia wewnętrzne

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Pakiet relokacyjny

Concentrix

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