Deloitte

Technical Architect (Cloud Contact Center ) | Bulgaria

Brak informacji o wynagrodzeniu

SeniorHybryda·SofiaFull-time

#454684·Dodano miesiąc temu·1

Źródło: nofluffjobs.com

Aplikuj teraz

Tech Stack / Keywords

CloudGenesysAICloudFormation CD pipelinesStakeholder managementAWS DevOps Terraform

Firma i stanowisko

Deloitte is hiring a Technical Architect to lead cloud contact center solutions projects. The role involves working with international teams on CCaaS platforms like Amazon Connect and Genesys, focusing on AI integration and cloud technologies.

Wymagania

3-5 years of experience in contact center technologies and solution architecture
Expertise in CCaaS platforms such as Amazon Connect and Genesys
Knowledge of WFM, ticketing systems, and AI integrations
Strong understanding of cloud services, preferably AWS
Experience with DevOps practices and tools including Terraform, CloudFormation, and CI/CD pipelines
Excellent problem-solving, communication, and stakeholder management skills
Excellent English language skills

Obowiązki

Design end-to-end CCaaS architectures, including integrations with WFM, ticketing systems, CRM, and AI components
Define integration patterns and scalable solutions across cloud contact center platforms
Provide technical leadership and guidance to development teams
Ensure solutions meet security, performance, and scalability standards
Conduct code reviews and oversee infrastructure-as-code deployments (Terraform, CloudFormation, CI/CD pipelines)
Collaborate with business architects, delivery managers, and stakeholders to align technical solutions with business requirements

Benefity

Lead international CCaaS projects with AI and cloud technologies
Directly influence architecture, design, and delivery of modern contact center solutions
Collaborate with a global team of architects, developers, and consultants
Exposure to cutting-edge DevOps, cloud, and AI integration practices
Competitive compensation, benefits, and flexible working arrangements

Elastyczne godziny

Deloitte

73 aktywne oferty

Zobacz wszystkie oferty

Aplikuj teraz