Technical Architect (Cloud Contact Center ) | Bulgaria

Deloitte is hiring a Technical Architect to lead cloud contact center solutions projects. The role involves working with international teams on CCaaS platforms like Amazon Connect and Genesys, focusing on AI integration and cloud technologies.

• 3-5 years of experience in contact center technologies and solution architecture
• Expertise in CCaaS platforms such as Amazon Connect and Genesys
• Knowledge of WFM, ticketing systems, and AI integrations
• Strong understanding of cloud services, preferably AWS
• Experience with DevOps practices and tools including Terraform, CloudFormation, and CI/CD pipelines
• Excellent problem-solving, communication, and stakeholder management skills
• Excellent English language skills

• Design end-to-end CCaaS architectures, including integrations with WFM, ticketing systems, CRM, and AI components
• Define integration patterns and scalable solutions across cloud contact center platforms
• Provide technical leadership and guidance to development teams
• Ensure solutions meet security, performance, and scalability standards
• Conduct code reviews and oversee infrastructure-as-code deployments (Terraform, CloudFormation, CI/CD pipelines)
• Collaborate with business architects, delivery managers, and stakeholders to align technical solutions with business requirements