Deloitte

Business Architect (Cloud Contact Center)| Bulgaria

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SeniorHybryda·SofiaFull-time

#454685·Dodano 27 dni temu·0

Źródło: nofluffjobs.com

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Tech Stack / Keywords

AIBusiness analysisDegreeCloudAgileStakeholder management

Firma i stanowisko

Deloitte is seeking a Business Architect for international projects delivering cloud-based contact center solutions enhanced with AI. The role involves working on technology-driven projects, ideally in cloud or digital transformation with exposure to cloud, AI, and automation-driven solutions.

Wymagania

3-5 years of experience in business analysis, process design, or consulting roles
Degree in Computer Science, Information Technology, Engineering, or related technical field is an advantage
Hands-on experience with contact center solutions (e.g., Amazon Connect or similar CCaaS platforms)
Solid understanding of contact center operations including IVR, routing, reporting, integrations, and customer journeys
Fluent English (primary working language for meetings, workshops, documentation)
Proven experience in technology-driven projects, ideally in cloud or digital transformation
Experience working in Agile delivery environments
Strong communication, facilitation, and stakeholder management skills
Ability to structure complex problems and translate into clear, actionable designs
IIBA / IREB certification is a plus

Obowiązki

Lead and conduct business and non-functional requirements gathering with clients and internal teams
Design to-be process maps, workflows, and customer journeys for modern contact centers
Create system context, integration, and interface diagrams supporting CCaaS solutions
Manage and refine requirements using Agile methodologies and tools such as Jira
Collaborate closely with architects, developers, and AI specialists to ensure feasibility and alignment
Support workshops, solution discussions, and design decisions with strong business and operational insight
Act as a trusted partner for stakeholders across business and technology teams

Benefity

Work on international CCaaS and customer experience transformation projects
Exposure to cloud, AI, and automation-driven solutions
Clear Senior Consultant positioning with ownership of workstreams
Collaboration with experienced consultants, architects, and engineers
Competitive compensation, benefits, and flexible working arrangements

Elastyczne godziny

Deloitte

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