Head of Service and Support Operations

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SeniorZdalnieFull-time

#454736·Dodano 26 dni temu·1

Źródło: emagine

Tech Stack / Keywords

Jira Service ManagementZendeskITSMIdentity and Access ManagementSLA managementincident reportingGDPRISO 27001AI-driven operations

The position is within the Payments / Fintech industry, focused on IT Infrastructure & Operations.

Nice to have:

Establish, monitor, and enforce SLAs for internal services and external support.
Architect and manage centralized service desk infrastructure and incident response tooling.
Lead, mentor, and scale a federated team of 7 FTEs in IT Service and Customer Support.
Drive major incident management workflows and ensure stakeholder communication.
Implement rigorous QA auditing and track key performance indicators.

Legal right to work in Germany and reside in Berlin required.

emagine

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