TTMS

System & User Support Specialist

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NieokreśloneZdalnieFull-time

#454760·Dodano 15 dni temu·10

Źródło: TTMS

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Tech Stack / Keywords

SalesforceBox StorageDocusignServiceNow SQL

Firma i stanowisko

TTMS is recruiting for a role focused on contract lifecycle management application support, involving business process optimization and technical troubleshooting.

Wymagania

Salesforce Certified Platform App Builder
Salesforce Certified Service Cloud Consultant
Salesforce Certified Administrator
Conga (Salesforce based) 201 CLM Essentials Administration Certificate
AWS Certified Cloud Practitioner
ITIL Foundation Certificate in IT Service Management
Knowledge of SQL
Ability to actively participate in business team discussions
Ability to find solutions to business team needs
Ability to provide level 1, 2, and 3 support

Obowiązki

Migrating documents from legacy applications like Salesforce or G-drive into the new contract lifecycle management application
Creating and using secure Box Storage for legacy application data transfer
Assisting business analysts in consultations about data structure and process creation in the new application
Creating processes, email alerts, and user accounts in the new application
Creating connections between Docusign and applications and administering Docusign accounts
Coordinating the creation of SSO connections and certificate changes for the new application
Coordinating setup of the plugin for Word 365 for the new application
Handling level 1, 2, and 3 support tickets in ServiceNow, including data extraction, reporting, and bug investigation in workflows
Testing applications, business processes, and integrations with electronic signature solutions and office productivity tools
Escalating complex issues to vendor support and coordinating repairs
Testing bug fixes by vendors in new and legacy applications
Participating in user training and creating training materials and tutorials
Considering senior grade responsibilities

Benefity

Participation in interesting and demanding projects
Flexible working hours
Possibility to work remote or hybrid (2 days per week from the office)
Opportunities for development and promotion
Attractive package of benefits

Elastyczne godziny

Inne informacje

We reserve the right to contact the selected candidates.

TTMS

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