Technical Account Manager (Remote Europe)

n8n is an open workflow orchestration platform designed for AI integration, enabling technical teams to automate workflows with a combination of code and no-code solutions. Founded in 2019, n8n has grown to over 260 employees across Europe and the US, with its center in Berlin, serving a community of over 650,000 developers and backed by significant investors including Sequoia and SAP with a $5.2bn valuation.

• Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or similar customer-facing technical roles.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Proven production troubleshooting skills for performance, reliability, and scalability challenges.
• Excellent technical communication skills to translate complex topics for technical and business audiences.
• Confident stakeholder management and building trust with senior technical leaders.
• Experience collaborating cross-functionally with Support, Product, Engineering, and Customer Success teams.
• Hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and operational considerations for scalable, reliable systems.

Nice to have:

• At least 6 months experience with n8n or similar workflow automation/iPaaS platforms such as Zapier, Make, or Node-RED.
• Familiarity with AI / LLM integrations, agentic workflows, or AI-enabled business process automation.
• Experience supporting both self-hosted and SaaS enterprise customers in regulated or complex environments.
• Background with open-source, developer-first, or technical platform products.
• Exposure to scaling customer success or TAM functions in high-growth SaaS or infrastructure companies.
• Proactive and consultative approach with ability to manage multiple customer priorities.

Own the technical success of top tier customers:

• Act as the dedicated technical point of contact for a portfolio of strategic customers.
• Lead technical handoff from Sales Engineering to ongoing operations.
• Build strong relationships with technical stakeholders, architects, platform owners, and engineering leaders.

Drive platform health, scalability, and performance:

• Continuously assess customer deployments for risks in scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices affecting platform performance.

Manage escalations and operational excellence:

• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses involving Support, Product, Engineering, and Customer Success teams.
• Maintain clear communication with customers regarding resolution plans and proactive risk management.

Turn customer insights into continuous improvement:

• Analyze support activity, recurring issues, usage patterns, and risks to drive preventative action.
• Triage technical product issues, bugs, and feature requests, working with product and engineering teams.
• Share structured customer insights to improve platform outcomes.
• Identify and address technical product gaps, contributing fixes or workflow improvements as needed.

n8n is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. Visa sponsorship is available only for Germany; applicants for other countries must have the existing right to work. The company language is English. Candidates should apply to the location they expect to work from in the future.