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IT Specialist - Commercial Retail Applications Support

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MidHybryda·GdańskFull-time·Umowa o pracę

#455228·Dodano 26 dni temu·3

Źródło: justjoin.it

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Tech Stack / Keywords

ITIL

Podsumowanie oferty

As an IT Specialist, you will support Visualfabriq and other retail applications, ensuring stable operations and second-line user support across multiple markets. You will collaborate with business users, vendors, and IT teams, participating in the full product life cycle from implementation to decommissioning. The role emphasizes expertise in retail planning and trade promotion management.

Wymagania

Experience supporting business applications within a retail, commercial, or Trade Promotion Management environment.
Solid understanding of IT Service Management and familiarity with ITIL processes, including incident, problem, and change management.
Ability to analyze issues, identify root causes, and provide practical solutions.
Effective collaboration skills with business users, vendors, and IT colleagues in an international environment.
Ownership mindset, eagerness to learn, and ability to work where technology and business processes intersect.

Obowiązki

Provide second-line support for Visualfabriq users across multiple markets.
Investigate, troubleshoot, and resolve incidents, service requests, and user access issues.
Manage user administration, including access provisioning and role assignments.
Support testing and deployment activities for system enhancements and releases.
Monitor application performance and analyze recurring issues to identify improvement opportunities.
Collaborate with vendors, business stakeholders, and internal IT teams.
Maintain documentation, knowledge articles, and user training materials.

Benefity

Dynamic and supportive workplace with encouragement for learning and development.
Opportunity to work alongside experienced colleagues for professional and personal growth.
Commitment to professional development and internal promotion.
Join a market leader producing household-favourite brands with a focus on sustainability.

Inne informacje

This role requires presence in the office 50% of the time plus one additional day monthly. Fluent English proficiency is required.

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