Service Desk Analyst

Brak informacji o wynagrodzeniu

NieokreśloneZdalnie·KrakówFull-time

#455771·Dodano 29 dni temu·6

Źródło: IG Group

Tech Stack / Keywords

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions.

Eager and quick to learn.
Excellent communication and interpersonal skills.
Interest in financial products.
Experience with Windows 10 desktop infrastructure in large organizations.
Active Directory administrative experience in medium to large organizations.
Experience with application deployment, maintenance, testing, and documentation.
Practical understanding of computer hardware and software.
Experience with call logging systems such as ServiceNow.
Experience with Java in a desktop environment.
Self-organized and ability to follow procedures and guidance.
Understanding of the role of Service Desk in an organization.

Triage incidents and service requests via phone, e-mail, communicator, and ServiceNow.
Troubleshoot and resolve end user incidents upon first contact when possible.
Accurately record and document incident details including categorization and priority into ServiceNow.
Support the EMEA region within the Kraków based Service Desk team, with global support aspects.
Quickly determine severity of issues based on business impact and technical complexity.
Support desktop technology including Microsoft, Apple, bespoke trading desk applications, AD management, application testing, deployment, print management, patching, rollouts, video conferencing, and related servers.
Provide remote access/VPN support.
Build relationships with escalation teams to meet IT service and productivity goals.
Advocate for end users to ensure high-quality and timely IT support.
Demonstrate strong problem-solving and organizational skills.
Work under pressure and meet tight deadlines.
Initiate ideas to improve service and efficiencies within the team.
Participate in a 24-hour shift rota including weekend out of hours support.

Ubezpieczenie

Opieka zdrowotna

Płatny urlop

Premie

Darmowe przekąski

IG Group

8 aktywnych ofert