IT Support Specialist (French + Spanish)
Tech Stack / Keywords
Firma i stanowisko
ALTEN Polska is a world leader in Engineering and IT Services, operating in over 30 countries with 57,400 employees. The company supports clients across various sectors including Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Media, and Public Services & Government. ALTEN conducts complex and highly technical projects throughout the value chain for prestigious companies worldwide.
Wymagania
- Experience in IT Help Desk, Service Desk, IT Support, or Customer Support environments.
- Fluent French (C1/C2 or native level) and fluent Spanish (C1/C2 or native level).
- Good command of English for communication within an international organization.
- Experience working with ticketing systems and ITSM tools.
- Strong troubleshooting and problem-solving skills.
- Customer-oriented mindset with a willingness to help users and deliver excellent service.
- Excellent communication and interpersonal skills, including the ability to de-escalate difficult situations.
- Ability to prioritize tasks and work effectively under pressure.
- Strong analytical thinking and attention to detail.
- Experience working in a multilingual, international support environment is an advantage.
- Knowledge of ITIL principles and service management best practices is a plus.
- Availability to support business operations during international working days and according to service requirements.
Obowiązki
- Provide first-line IT support to French- and Spanish-speaking users via phone, email, and ticketing systems.
- Act as the primary point of contact for IT service requests, incidents, and inquiries.
- Troubleshoot and resolve technical issues related to business applications, user accounts, devices, and access management.
- Log, track, monitor, and update incidents and service requests in accordance with established ITSM processes.
- Escalate complex issues to appropriate support teams and follow up until resolution.
- Maintain regular communication with end users, providing status updates and ensuring high levels of customer satisfaction.
- Support users in a fast-paced international environment while effectively handling challenging situations and service escalations.
- Follow ITIL best practices, internal procedures, and service level agreements (SLAs).
- Collaborate with global support teams to ensure efficient service delivery and knowledge sharing.
- Contribute to continuous improvement initiatives and knowledge base documentation.
Benefity
- Full-time employment contract.
- Hybrid work model in Wrocław.
- Stable and long-term cooperation.
- Well-defined career path at a European leader in engineering and IT consulting.
- Opportunity to relocate and work in different ALTEN Polska branches.
- Opportunities to engage in subsequent projects after project completion.
- Introduction and cooperation with a dedicated Competences Manager.
- Medicover medical, dental care, and Benefits platform.
- Medicover Sport card.
- Referral Program.
- Layette for a newborn employee's child.
- Group life insurance.
- Pension scheme.
- Access to professional certifications with technology partners (e.g., Google, ISTQB).
- Access to relevant industry events.
- Access to the Knowledge Sharing Program.
- Access to the Referral Program.
- Cooperation options based on B2B or Contract of mandate (UZ).
Inne informacje
Klauzula informacyjna dotycząca przetwarzania danych osobowych oraz szczegółowe informacje dotyczące praw kandydatów i administratora danych w procesie rekrutacji, w tym dane kontaktowe Inspektora Ochrony Danych, podstawy prawne przetwarzania danych, okres przechowywania danych osobowych oraz prawa kandydatów związane z przetwarzaniem danych osobowych.
ALTEN Polska
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