Benefit Systems International

Customer & Digital Analyst

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SeniorHybryda·WarszawaFull-time·Umowa o pracę

#456219·Dodano 23 dni temu·2

Źródło: justjoin.it

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Tech Stack / Keywords

MS ExcelSQL

Podsumowanie oferty

You will analyze customer and digital behaviors across two business areas: MultiSport cardholders and fitness club members. Your role includes exploring barriers to engagement, generating hypotheses, and testing them in campaigns, websites, and applications. You will collaborate internationally and deliver actionable insights to various teams including marketing and reporting.

Wymagania

2–4 years of experience in product, customer, marketing, or digital analytics; membership, subscription, fitness, or benefits business experience is a plus.
Very good SQL skills and advanced proficiency in MS Excel.
Experience analyzing customer behaviors such as funnels, retention, churn, and cohorts, and translating data into business recommendations.
Experience with statistical modeling for predictive purposes using any tool like SAS, Python, or R, including model validation skills.
Proficiency with reporting tools like Power BI, Tableau, or Looker, with the ability to design reports starting from business questions.
Analytical rigor: verifying numbers with sources, clarifying assumptions, and clearly stating data limitations.
Communication skills to explain complex analyses to diverse stakeholders.
Language skills: Polish and English at C1 level.

Obowiązki

Deliver actionable insights about changes, usage, and customer behavior to market and company management.
Design and build user-focused reporting using tools like Power BI to answer business questions about membership acquisition, usage, and churn.
Evaluate advertising campaign effectiveness, including lead costs and conversions through the application and websites.
Develop and maintain predictive models for churn and risk scoring, and translate these into actionable lists and alerts for markets.
Participate in projects by defining measurement needs, identifying missing data points, and ensuring quality of data implementations.
Maintain consistency of data definitions in collaboration with data teams, controlling, and markets.
Support measurement in applications and websites using GA4 and GTM, including developer specifications and quality control.
Integrate multiple data sources such as data warehouse, GA4, CRM, and Excel files, handling data inconsistencies like key mismatches and time zones.
Measure initiative impact with before/after tests, cohort comparisons, and business case inputs.
Assist project teams in building business cases and evaluating implementations.

Benefity

Employment contract (umowa o pracę) with full-time work.
Hybrid work mode with office presence in Warsaw.
Performance bonus (MBO) according to company regulations.
Benefits including MultiSport, MultiLife, Luxmed private healthcare, MyBenefit cafeteria, English classes, and Lunch Card.

Opieka zdrowotna

Karta sportowa

Kursy językowe

Inne informacje

This recruitment process is conducted by Benefit Systems International S.A. with data processing in compliance with GDPR within the European Economic Area. Candidates' personal data will be used solely for recruitment purposes and are subject to rights such as access, correction, deletion, and portability. Contact details for the data protection officer are provided.

Benefit Systems International

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