Tylko

IT Support Specialist

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MidHybryda·WarszawaFull-time

#456442·Dodano 24 dni temu·3

Źródło: Tylko

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Tech Stack / Keywords

WindowsmacOSGoogle WorkspaceJira ConfluenceSlackPowerShell PythonZapierMake

Firma i stanowisko

Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. The team created smarter bespoke storage balancing cutting-edge technology, premium craftsmanship, and sustainable production. Every piece is made-to-order and crafted locally, minimizing waste and maximizing longevity. Tylko merges technology and design to help people create spaces that reflect who they are.

Wymagania

1–3 years of experience in an L1/L2 technical support role
Hands-on troubleshooting skills across Windows, macOS, and networks (VPN, Wi-Fi)
Administrative experience with SaaS platforms such as Google Workspace, Jira, Confluence, and Slack
Experience supporting office equipment, including printers and AV systems
Experience in technical on/offboarding and hardware lifecycle management
Ability to write clear documentation and step-by-step instructions
Regular use of AI tools in daily work
Fluent Polish and good command of English
Working in Warsaw office 3 days a week

Nice to have:

Basic scripting in PowerShell or Python
First experiments with Zapier, Make, or n8n
ITIL Foundation or Google Workspace Administrator certification
Personal side projects such as homelab, scripts, or AI workflows
Interest in IT security
Experience building reusable AI solutions such as prompts, workflows, skills, or automations

Obowiązki

Provide L1 and L2 support for hardware, software, and network issues across Windows and macOS
Manage user accounts, licenses, and permissions in Google Workspace, Atlassian, and Slack
Own the technical onboarding and offboarding of employees, from hardware setup to secure access removal
Maintain office infrastructure, including Wi-Fi, VPN, printers, and AV equipment in meeting rooms
Manage device lifecycle and keep IT asset records up to date
Document recurring cases and build runbooks and how-to guides for users
Apply security policies for accounts, devices, and access in everyday work
Spot recurring issues and propose ways to simplify or eliminate them

Benefity

One extra day off every month
Private healthcare
Sports card subscription
Tylko discount
Regular team get-togethers
Dog-friendly office
Access to best-in-class AI tools and time to master them

Płatny urlop

Opieka zdrowotna

Karta sportowa

Tylko

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