Awin

IT Support Specialist (f/m/d)

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NieokreśloneZdalnie·WarszawaFull-time

#456887·Dodano 17 dni temu·9

Źródło: Awin

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Tech Stack / Keywords

WindowsmacOSMicrosoft 365OutlookTeamsSharePointOneDriveJiraITSM

Firma i stanowisko

Awin is a company established in 2000, part of the Axel Springer group, emphasizing diversity and inclusion and operating a global IT support team based in Warsaw.

Wymagania

Previous experience in IT Support, Service Desk, or Desktop Support roles, ideally in a multi-site or international environment.
Troubleshooting skills across Windows and macOS operating systems and common hardware/peripheral devices.
Experience supporting Microsoft 365 applications and collaboration tools including Outlook, Teams, SharePoint, and OneDrive.
Experience using IT Service Management (ITSM) tools, preferably Jira, to log, prioritize, and resolve support requests.

Obowiązki

Provide first-line support and resolve common second-line issues within defined SLAs, escalating complex incidents to specialist teams.
Install, configure, maintain, and support laptops (Windows & macOS), mobile devices, printers, peripherals, and meeting room technology.
Support onboarding and offboarding processes by ensuring timely equipment preparation and collection.
Assist with IT asset tracking and inventory updates.

Nice to Have:

Support Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and other collaboration tools.
Manage user accounts, permissions, and access requests using identity and access management tools.

Benefity

Four-day Flexi-Week with one lighter or disconnected day per week at full pay without reduction in annual holiday allowance.
Hybrid working model promoting flexibility.
Monthly allowance for work expenses and a remote working furniture package.
Private Medical Insurance covering health, vision, and dental treatments.
Meal Vouchers for daily lunch support.
Subsidy for screen working glasses.
Access to global health, wellbeing initiatives, professional development via Awin Academy, and peer-to-peer recognition programmes.

Elastyczne godziny

Opieka zdrowotna

Płatny urlop

Firmowa stołówka

Napoje w biurze

Darmowe przekąski

Dofinansowanie szkoleń

Spotkania integracyjne

Awin

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