Capgemini

Senior Application Support Engineer (Oracle BRM / ECE)

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SeniorHybryda·WarszawaFull-time

#457906·Dodano 21 dni temu·1

Źródło: nofluffjobs.com

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Tech Stack / Keywords

OracleProtocolsSQL Oracle database ServiceNow Confluence JiraTestingCI/CD GitCloud NativeKubernetes4G5G

Firma i stanowisko

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in over 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, with 2024 global revenues of €22.1 billion.

Wymagania

Hands-on experience with Oracle BRM, ECE, PDC, and OCOMC
Strong technical expertise in ECE, Oracle Coherence, online charging concepts, traffic data, and CDRs
Knowledge of BRM opcodes, CM, DM, REL
Experience with suspense recycling and REL rejection clearance
Configuration of OCOMC and cartridges
Solid understanding of RxDOD framework, end-to-end architecture, and BRM integrations with Siebel, OSM, and AIA
Strong debugging, performance analysis, and log monitoring skills
Good understanding of Diameter protocols (Gy, Sy, etc.) and ability to analyze Diameter traces
Experience working in distributed onshore/offshore delivery models
Ability to write and understand SQL queries and solid knowledge of Oracle Database concepts
Hands-on experience with ServiceNow or similar ticketing tools, including incident, problem, and change management
Experience using Confluence, Jira, and similar collaboration tools
Exposure to automation, scripting, and performance testing
Experience with CI/CD tools (e.g. Git) and configuration management
Strong communication and interpersonal skills
Willingness to learn new technologies and adapt to changes in target architecture

Nice to have:

Oracle BRM / ECE certification
Exposure to PCRF and OCS integration
Knowledge of Cloud-Native technologies, Kubernetes
Good understanding of 3GPP charging standards (4G / 5G)

Obowiązki

Provide day‑to‑day production support, monitoring, and maintenance for Oracle BRM, ECE, PDC, and OCOMC components
Handle incidents, service requests, problem management, root cause analysis, and defect resolution following ITIL processes
Monitor and troubleshoot issues related to ECE rating pipelines, BRM opcodes, and OCOMC cartridges
Perform log analysis, performance tuning, and proactive issue resolution to ensure SLA compliance and system stability
Support High Availability (HA) and Disaster Recovery (DR) activities including environment validation and failover testing
Execute and support daily and monthly billing cycles and related operational activities
Collaborate closely with L1/L2/L3 support teams to resolve complex application and system issues
Participate in on‑call, rotation, and overtime support including outside standard business hours for critical incidents
Coordinate upgrades, patches, environment maintenance, and integration activities with Siebel, OSM, and AIA
Work in onshore/offshore delivery models with geographically distributed teams
Prepare and maintain support documentation, Standard Operating Procedures, Knowledge Transfer materials, and deployment guides
Coordinate audit‑related activities and ensure operational compliance
Manage and coordinate weekly and monthly releases end‑to‑end in collaboration with Operations, Development, and other stakeholders
Leverage AI-assisted tools and modern automation capabilities to enhance solution design, delivery efficiency, and business process optimization

Benefity

Private medical care with Medicover, including dental, senior care, and oncology packages on preferential terms
Life insurance
Access to 40+ options on NAIS benefit platform including Netflix, Spotify, and Sports card
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google)
Free access to Education First language platform, TED Talks, and Udemy Business materials and trainings
Hybrid working model with modern office and home office packages including laptop, monitor, and chair
Community Hub with over 20 professional communities (e.g., Salesforce, Java, Cloud, IoT, Agile, AI)
Sport subscription
International projects
Free coffee
Bicycle parking
Free parking
Mobile phone
In-house trainings
Modern office environment
No dress code

Opieka zdrowotna

Ubezpieczenie

Dofinansowanie szkoleń

Karta sportowa

Telefon

Napoje w biurze

Parking dla rowerów

Parking dla aut

Szkolenia wewnętrzne

Capgemini

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