Functional Support Analyst (Loan IQ)

Scalo delivers software projects and supports partners in business development. Their activities include technology consulting, software development, embedded systems, cloud solutions, data management, and dedicated project teams.

• Good practical knowledge of Finastra Loan IQ and business processes related to structured finance and loan servicing.
• Good knowledge of SQL for data analysis and issue diagnosis.
• Experience in analyzing and resolving user tickets and production incidents.
• Analytical thinking and problem-solving skills.
• Focus on user needs and quality of support provided.
• Clear written and oral communication skills, including incident reporting.
• Ability to prioritize and manage multiple tickets simultaneously.
• Attitude towards continuous process improvement and documentation.
• Ability to collaborate in an international project environment.
• Fluent English (C1) enabling smooth business and technical communication.

Nice to have:

• Basic knowledge of Java or Angular.
• Knowledge of French language.

• Functional support of Finastra Loan IQ system used for structured finance and loan operations.
• Analysis and resolution of user tickets and production incidents for first line support.
• Monitoring production environment to identify potential issues and ensure system continuity.
• Coordination of incident handling and communication with users, business stakeholders, and technical teams.
• Analysis of functional and technical problems using Loan IQ and SQL.
• Handling user requests based on priorities and verification of their validity.
• Collaboration with development and support teams in France, India, and North America.
• Acting as Single Point of Contact (SPOC) for a selected project team.
• Participation in Agile meetings, solution reviews, and prioritization of production maintenance.
• Preparation and updating of operational documentation and support procedures.
• Performing release sanity checks after production deployments.
• Identifying improvements to increase support quality and efficiency.
• Facilitating information and ticket exchange between teams in different regions.
• Service delivery is hybrid with typically 3 days per week onsite in Warsaw.

Work model: hybrid, typically 3 days per week onsite in Warsaw.