1st Line Support with German

Diverse CG Sp. z o.o. Sp.k. provides first-line technical support and IT issue resolution for users across Europe.

• Good command of German, English, and Polish (minimum B2 level)
• At least 12 months of experience in a similar IT support role
• Ability to ask the right questions to identify and understand customer needs and technical issues
• Excellent communication skills and a customer-focused mindset
• Proficient in MS Office applications
• Practical experience providing first-line technical support and resolving basic IT issues

• Answering support queries via tools, phone, and email
• Keeping daily contact with users calling from all over Europe
• Resolving basic IT issues encountered during office work
• Documentation and logging of calls on the ticketing tool
• Delegating unresolved problems at first level to competent teams
• Maintaining and improving customer satisfaction levels