Team Up Recruitment

IT Site Support Engineer

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NieokreśloneOn-site·WarszawaFull-time

#458651·Dodano 14 dni temu·4

Źródło: Team Up Recruitment

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Tech Stack / Keywords

JamfmacOSZoomOktaGoogle WorkspaceServiceNowSlackConfluence JiraAI

Firma i stanowisko

Our client is a fast-growing, global technology company building a cloud data and AI platform used by thousands of enterprises worldwide. Their Warsaw office is an engineering hub of around 400 people - technically minded users who expect fast, smart IT support.

Wymagania

Must have:

Solid experience in IT site / desk-side support, ideally in a tech or product company
Strong macOS experience and hands-on Jamf or another macOS MDM (e.g. Kandji)
Experience with Zoom and Zoom Rooms / meeting room AV
Most of the stack in hands: Okta, Google Workspace, ServiceNow, Slack, Confluence, Jira
Concrete examples of using AI in your work (e.g. reducing tickets, automating tasks, building small tools)
Comfort working autonomously with a remote manager, and good judgement on when to escalate
Clear communication with people at all levels, including executives and EAs
Very good English
Availability to work 5 days a week on-site in Warsaw and to start quickly

Nice to have:

Polish
Basic knowledge of comms room hardware (UPS, router, firewall, switches)
Experience writing knowledge base articles
Experience supporting large company events

Obowiązki

Be the go-to IT person for the Warsaw office - from engineers and EAs to executives
Run onboardings and new hire orientation sessions, prepare and ship hardware for new joiners
Handle laptop refreshes for a large macOS user base
Work break-fix and access requests in ServiceNow, and know when to escalate
Look after audio-visual in around 50 Zoom Rooms and support large company events
Keep local inventory accurate in the CMDB
Create knowledge base articles for both IT colleagues and end users
Act as "smart hands" for other teams, e.g. network (locating and connecting hardware in the comms room - no configuration)
Take part in an in-hours frontline queue rota
Use AI to make support faster and simpler - and share what works with the team

Benefity

Contract assignment for 3 or 6 months, with a real chance to convert into a permanent role
Start as soon as possible (target: end of October 2026)
Fixed working hours 9:00-18:00, no out-of-hours on-call
Full-time, 100% on-site in Warsaw (Wola), 5 days a week
International team and a modern stack: macOS, Jamf, Okta, Google Workspace, ServiceNow, Zoom, Slack
Short process: intro call with Team Up, interview with the hiring manager, final on-site technical panel

Team Up Recruitment

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