PwC

Transition Manager

Brak informacji o wynagrodzeniu

NieokreśloneHybryda·WarszawaFull-time

#459714·Dodano 21 dni temu·4

Źródło: PwC

Aplikuj teraz

Tech Stack / Keywords

Managed ServicesMSOServiceNow ITILITSMAESAMSGerman

Firma i stanowisko

The Application Evolution Services team is part of PwC Poland. They deploy Customer Experience solutions for clients, focusing on monitoring applications, improving products, and introducing new functionalities in alignment with client growth.

Wymagania

Experience leading service transitions, outsourcing transitions, or Managed Services implementations.
Experience managing client onboarding and operational service activation.
Experience coordinating knowledge transfer, service setup, and operational readiness activities.
Strong project and stakeholder management skills.
Experience coordinating cross-functional and geographically distributed teams.
Experience managing risks, issues, dependencies, and escalations.
Understanding of Managed Services operating models.
Strong planning, organization, communication, and problem-solving skills.

Nice to have:

Understanding of ITIL or comparable service management frameworks.
ITIL Foundation certification.
Experience with ServiceNow or other ITSM platforms.
Experience in AMS, AES, or Technology Managed Services environments.
Knowledge of German language.

Obowiązki

Lead and coordinate the end-to-end transition lifecycle for new AES Managed Services engagements.
Define and manage transition scope, plans, milestones, dependencies, risks, and readiness criteria.
Lead client and service onboarding into AES and MSO operating model.
Mobilize delivery organization by coordinating MSO processes including recruitment, staffing, team onboarding, training, and access provisioning.
Plan and coordinate knowledge transfer among implementation teams, clients, incumbent providers, and Managed Services teams.
Coordinate Shadow, Reverse Shadow, service rehearsal, and Hypercare activities.
Establish transition governance including roles, responsibilities, reporting, decision forums, escalation paths, and communication.
Ensure operational readiness before go-live including people, processes, tools, accesses, documentation, runbooks, and support procedures.
Facilitate readiness reviews, quality gates, and transition sign-off based on acceptance criteria.
Monitor and manage transition risks, issues, assumptions, dependencies, and open decisions with timely escalation.
Coordinate cross-functional and cross-territory stakeholders including client teams, AES, MSO, Service Delivery Managers, delivery centers, and external providers.
Support service stabilization after go-live and manage handover to Service Delivery Manager and business-as-usual operations.
Capture lessons learned and provide feedback for improvements of AES and MSO transition templates, checklists, and practices.

Benefity

Hybrid working model with minimum 2 days in the office per week with flexible start of day, workation, and sabbatical leave.
Full support during onboarding process, mentoring, training sessions, workshops, and certification co/financed by PwC.
Medical care package including physiotherapy and dental care discounts, coaching, mindfulness sessions, psychological support, webinars, financial and legal advice.
Possibility to customize individual benefits package and access to a cafeteria with vouchers and discounts on IT equipment and car purchase.
3 paid hours for volunteering per month.
Additional paid Birthday Day off.

Elastyczne godziny

Szkolenia wewnętrzne

Dofinansowanie szkoleń

Opieka zdrowotna

Karta sportowa

Ubezpieczenie

Concierge

Płatny urlop

Płatne święta

Inne informacje

Personal data will be processed for recruitment purposes by PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or other PwC entities involved in recruitment. Candidates may contact the recruiter for queries. #LI-PZ1 #LI-Hybrid

PwC

79 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz