Tech Stack / Keywords
Podsumowanie oferty
The role provides first-line support for Real Estate SaaS solutions, primarily Planon and Visitor applications. It focuses on assisting end users, resolving application issues, and helping maintain smooth operation of business-critical applications.
Wymagania
- Fluency in English (written and spoken).
- Strong communication skills and a customer-centric approach.
- Familiarity with troubleshooting and system navigation.
Nice to have:
- Previous experience in IT Support, Service Desk, Help Desk, or Application Support.
- Experience with ServiceNow (SNOW) or similar ticketing tools.
Obowiązki
- Provide first-line support for Planon and Visitor applications.
- Troubleshoot and resolve user issues and service requests.
- Monitor and manage support tickets.
- Escalate complex issues to appropriate teams.
- Support application configuration and day-to-day maintenance.
Benefity
- Multisport card.
- Private healthcare.
- Group life insurance.
Karta sportowa
Opieka zdrowotna
Ubezpieczenie
Inne informacje
- Availability ASAP or within 1 month.
- Work at least 2 days per week from the Wrocław office.
- Working hours scheduled between 7:00 AM and 6:00 PM, with an 8-hour working day.
Experis
349 aktywnych ofert