Delivery Manager

• 8+ years of experience in project, program, portfolio, or delivery management within the IT industry.
• Previous hands-on technical experience as a Software Engineer or in another technical delivery role.
• Strong understanding of software development processes and engineering challenges.
• Experience overseeing multiple projects, accounts, or delivery streams simultaneously.
• Experience leading, mentoring, or developing Project Managers, Delivery Managers, or Team Leads.
• Strong understanding of delivery governance, project health management, risk management, and quality assurance practices.
• Experience managing complex delivery escalations and leading recovery initiatives for challenged projects.
• Experience establishing and improving delivery standards, processes, frameworks, and best practices across organizations.
• Strong portfolio management capabilities, including identifying trends, risks, dependencies, and improvement opportunities across multiple projects.
• Excellent stakeholder management and influencing skills across organizational levels.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Ability to drive organizational change and lead continuous improvement initiatives.
• Excellent communication, facilitation, coaching, and leadership skills.
• Experience working in cross-functional and matrix organizations.
• Advanced English level.

Nice to have:

• Experience working within large-scale distributed delivery organizations.
• Experience with Agile delivery frameworks and transformation initiatives.
• Certifications such as PMP, PgMP, PMI-ACP, PRINCE2, SAFe, or similar.
• Experience in delivery process optimization and operational excellence initiatives.
• Exposure to international customer environments and enterprise-scale accounts.

• Own and continuously improve delivery governance practices across the department.
• Conduct project health reviews and identify delivery risks and issues in a timely manner.
• Monitor portfolio performance, delivery quality, customer satisfaction, and key delivery metrics.
• Provide visibility into portfolio health and proactively escalate critical issues.
• Establish and drive delivery standards, best practices, and quality frameworks across projects.
• Support and mentor Project Managers in applying delivery and governance practices.
• Facilitate knowledge sharing and continuous improvement initiatives across teams.
• Ensure consistent adoption of company delivery methodologies, processes, and standards.
• Own delivery escalations and coordinate resolution efforts across stakeholders.
• Lead recovery planning for challenging or underperforming projects.
• Identify portfolio-level risks and ensure mitigation plans are implemented and tracked.
• Support leadership in managing delivery-related risks and priorities.
• Collaborate with Account Managers, Project Managers, Engineering Leaders, Resource Managers, and HR partners on project execution.
• Align business objectives, delivery capabilities, and resource planning.
• Advise leadership on delivery performance, risks, and improvement opportunities.
• Contribute to organizational initiatives to increase delivery maturity and operational effectiveness.