Mindbox

Learning Service Delivery Coordinator

1150 - 1350 PLN/ dzień./ dzień.B2BB2B (netto)

MidHybryda·KrakówFull-time·B2B

#460059·Dodano 22 dni temu·1

Źródło: nofluffjobs.com

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Tech Stack / Keywords

Data analysisExcelPowerPointSharePointStakeholder managementCybersecurity JiraMS Project

Podsumowanie oferty

Coordinate the end-to-end delivery of certification and accreditation programmes in learning service delivery, partnering with vendors, internal stakeholders, and cybersecurity teams. The work includes service operations, reporting, and continuous improvement, using tools such as SharePoint, Degreed, and Workplace.

Wymagania

Essential knowledge and experience:

Experience coordinating training, learning operations, or service delivery activities, preferably in cybersecurity or risk functions.
Strong understanding of training and awareness methods, process management, and service optimisation.
Proven ability to work with diverse stakeholders across multiple teams and levels of seniority.
Skills in data analysis, reporting, and problem solving, with attention to detail.
Experience using the Microsoft Office suite, especially Excel and PowerPoint, and collaboration or learning tools such as SharePoint, Degreed, and Workplace.
Demonstrated track record of process improvement and workflow automation.

Core capabilities:

Excellent written and spoken English.
Strong organisational skills and ability to manage multiple priorities effectively.
Confident stakeholder management and clear, professional communication style.
Analytical mindset and ability to transform data into meaningful insights.
Calm under pressure, proactive, and committed to continual service improvement.

Nice to have:

Knowledge of cybersecurity certification and accreditation processes.
Ability to create clear presentations and data visualisations for senior audiences.
Experience with task management tools such as Jira, Monday.com, and MS Project.
Basic understanding of cybersecurity, technology, or data protection principles.

Obowiązki

Manage day-to-day learning service operations, ensuring requests are logged, reviewed, and fulfilled within agreed timelines and quality standards.
Coordinate activities between vendors and internal stakeholders to align priorities and maintain clear ownership throughout the service lifecycle.
Manage the service backlog and delivery pipeline, tracking volumes, status, and bottlenecks while supporting capacity planning and prioritisation.
Provide colleague communications and updates throughout the process.
Track and mitigate operational risks and issues, escalating them and driving resolutions to ensure service continuity.
Partner with cybersecurity teams to capture training and certification needs aligned with role requirements and strategic priorities.
Coordinate with learning platform owners, SMEs, and programme leads to validate requirements and remove delivery blockers.
Support service planning, including demand forecasting, learning schedules, and communication cycles.
Collect and maintain accurate service data for operational oversight.
Produce weekly and monthly MI and reports covering volumes, cycle times, completion rates, and exceptions.
Identify and implement process improvements, including standardised templates, clear handoffs, and automation.
Contribute to skills mapping and learning content maintenance across collaboration platforms, including SharePoint, Degreed, and Workplace.

Benefity

Access to training platforms and growth opportunities.
Healthcare, a Multisport card, and insurance.
Laptop and essential software provided.

Opieka zdrowotna

Karta sportowa

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Mindbox

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