1st Line Support Engineer
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SeniorOn-site·LondynFull-time
#460194·Dodano 4 dni temu·1
Źródło: justjoin.itTech Stack / Keywords
HelpdeskIT SupportMacOSArtificial Intelligence (AI)IT InfrastructureSoftware as a Service (SaaS)Software DevelopmentGoogle WorkspaceAI AgentsComputer Vision (AI)
Podsumowanie oferty
Provide first-line IT support and maintain internal IT infrastructure for employees at emagine, a professional services consultancy. The role includes supporting office events and preparing IT equipment, using macOS, Google Workspace, and AI agents.
Wymagania
- Experience working with internal IT in a fast-paced startup environment.
- Fluent in written and spoken English.
- Basic understanding of IT concepts, software development workflows, and SaaS environments.
- Experience with macOS and Google Workspace.
- Passion for AI and comfort using and building AI agents and connectors to leverage your work.
- Experience in helpdesk or first-line IT support.
- Flexibility to adjust working hours based on operational needs.
Nice to have:
- Experience working in a fast-paced startup environment.
Obowiązki
- Provide first-line IT support and manage ticket resolution.
- Offer technical and audio-video support for office events and town hall meetings.
- Reinstall, refurbish, and prepare laptops for new users.
- Procure, unpack, and assemble IT hardware.
- Conduct IT introduction sessions for new hires.
- Perform data cleanup in internal IT systems.
- Support all-hands meetings with technical setup, including microphones and screens.
Benefity
- Ongoing training and development.
emagine
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