Microsoft Dynamics Contact Center Senior Consultant (B2B)

• Successfully completed a degree in computer science, mathematics, physics, or a comparable field of study.
• Strong hands-on experience with Microsoft Dynamics 365 Customer Service / Contact Center.
• Solid understanding of omnichannel concepts, including digital channels, workload, and routing.
• Experience in enterprise CRM and contact center implementations.
• Structured, solution-oriented working style.
• Very good Polish and English skills; German is a plus.
• Open to hybrid work, with 1 day per month at the Katowice office.

Nice to have:

• Experience in manufacturing or industrial enterprises.
• Microsoft Dynamics 365 certifications.
• Experience working in agile project environments.

• Configure and implement Microsoft Dynamics 365 Contact Center features.
• Design and implement routing, queues, and case management concepts.
• Support integration with surrounding CRM and business systems.
• Act as a senior delivery consultant within the project team.
• Support testing, go-live, and hypercare phases.
• Create documentation and support knowledge transfer.